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Permanent

40 Hours

Excellent

U.K

Reporting to the General Manager – Customer Data, the Data Analyst is responsible for ensuring that customer data for Jet2.com and Jet2holidays is of the highest accuracy and quality, and that the content and meta data of the company’s Single Customer View and Marketing Database is fit for purpose. As Data Analyst you will ensure the customer matching rules within the Single Customer View are being adhered to, reviewed and continuously improved. You will also make sure that the customer information is compliant with company policy and/or regulatory obligations and take the lead on testing any changes to the Single Customer View and Customer Data Platform.

KEY RESPONSIBILITIES

• Creates awareness of current data quality issues and impacts by reporting data quality metrics
• Manages the workflows for notifications of potential matches and data quality warnings
• Manages the work queue to manually review suspected duplicate customer records
• Update matching rules based on findings from manually reviewing potential duplicates
• Approve and reject potential matching changes
• Manually link and unlink records
• Create and delete records
• Proactively look for and assess new data feeds (both internal and external)
• Lead on any changes to the database including testing
• Keeping up to date with industry best practice for MDM / data quality
• Works closely with Marketing Database manager and the Business Intelligence data architects to manage the business data glossary and attribute standards
• Provides recommendations for updating matching rules based on findings from manually reviewing potential duplicates
• Define, maintain and monitor key business rules including: Email Standardisation, Telephone Number Standardisation, Title look ups, Travel Agent/Trade Booker definition, Golden Record definition

PERSON SPECIFICATION

• Experience of writing queries in SQL
• Understanding of MDM and / or Single Customer View database would be an advantage
• Skilled in the use of data matching would be an advantage
• Working knowledge of GDPR
• Attention to detail
• Good communicator
• Good presentation skills and comfortable presenting to senior management
• Good organisation and planning skills
• A passion for the customer and insight
• Flexible and thrives in a fast moving environment

In return, we offer an excellent salary and benefits package with fantastic opportunities for progression in a growing business.

This is a great opportunity to be part of an exciting forward-thinking business. We operate scheduled leisure flights to holiday destinations in the Mediterranean, the Canary Islands and to European Leisure Cities from our 10 UK bases.

Help us to send our all-important customers on holiday with Jet2.com and Jet2holidays!!

Jet2.com

Commercial Teams

Marketing

CRM, Customer Data, Research & Analysis

Head Office and Support Functions

Marketing