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A great opportunity for a Client & IT Data Analyst to join a team that's passionate about helping people while always being open to improving current processes and procedures.

The Client & IT Support Analyst is responsible for providing technical support activities across the Enforcement group.

• The role will be predominately based at our Northampton with some

flexibility for home working

• The individual must be very methodical, have a great attention to detail and

exemplary accuracy in all that they undertake.

Job title:

Client & IT Data Analyst

Job Description:

What you’ll be doing:

• Undertake remittance process checking, including sourcing, and delivering missing remit files

• Support technical projects

• Undertake daily case activities, including uploading, and verifying files. Including the third party generated letters

• Access, retrieve data, and merge to create system generated letters as required

• Create and maintain test case repository

• Provide support for any testing as required

• Respond to any requests for ad-hoc database queries and compile into a report

• To provide cover for any absence within the team

• Respond, maintain, and update any allocated service tickets

• To reset Client passwords as requested

• To process, monitor and check monthly reports

What we’re looking for:

• Exemplary excel and analytical skills

• Experience of Testing

• Experience of using MySQL

• Exemplary attention to detail

• Strong interpersonal, communication and presentation skills

• Ability to identify and own issues and work to tight timescales to deliver effective solutions with the right level of accuracy

• Problem solver, thinking outside the box to find and apply practical solutions

• Confidence and presence to deal with suppliers and colleagues

• Team player

• Ability to manage expectations to colleagues and clients

About Capita Enforcement Services:

As Capita Enforcement Services, we’re shaping the future of enforcement and debt recovery. We’re working with over 200 local authorities, as well as solicitors on High Court Enforcement cases, to help with collection, recovery and enforcement. Join us and discover better as you help to protect organisations from the impact of debt.

What’s in it for you?

• A competitive basic salary in line with your experience level

• 23 days’ holiday (rising to 27) with the opportunity to buy extra leave

• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice

• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more

• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology

• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

• #LI-Hybrid

You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 55,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

To view our Covid-19 and process adjustments information, please visit the Capita Careers site.

Equal Opportunities

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees. During the application process, you’ll be asked to share your personal characteristics and data with us. This helps us understand our audience so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive.

Location:

Northampton

,

United Kingdom

Time Type:

Full time

Contract Type:

Permanent