Damp, Mould & Disrepair Operations Manager Eastleigh, England
Job description
About us
Hey, we’re Abri, a housing association based in the south of England. One of the largest in fact. We have 80,000 customers across 35,000 homes across the south, all supported by our 1,600 colleagues working out in our communities and behind the scenes. We’re a passionate bunch and think we can make a real difference. Homelessness, poverty, inequality, a lack of affordable housing. They’re all linked and we’ve all got our part to play in tacking them head-on. Homes are at the heart of everybody’s lives. And we exist to help make good homes, and good lives, a reality for everyone.
Come be part of something special.
About you
If you see the opportunities that every challenge brings, if you see a solution for every problem that needs crushing and if your thing is making a real difference, come join us. You’ll fit right in.
What you'll do
Are you pro-active, highly motivated, professional and friendly?
Our team is expanding and delivering more services across our properties to support our ambitions of leading our sector in customer service – and we need you! You'll be based in Eastleigh and you'll work in an agile manner covering all locations.
As our Damp, Mould and Disrepair Operations Manager, you’ll responsible for Disrepair Management, Damp and Mould prevention, and remediation. You’ll lead and develop a specialist team making sure that they provide the best customer services, compliant to all regulatory requirements & legislation and all services are delivered in a timely manner.
Our customers are at the heart of everything we do - we want to be the best, always going above and beyond for them and making sure that what we do represent value for money and are resident focused.
Using your proactive and forward-thinking approach, you’ll work collaboratively with all stakeholders to build strong relationships within the team and across all other Abri and customer panels. Remember, we don’t want to do things the way they’ve always been done, we want to do things even better!
In this role, you’ll analyse reports relating to customer feedback acting as an escalation point for the management and resolution of complex complaints ensuring customer satisfaction.
If you want the opportunity to join a team as committed as you are to customer safety and satisfaction and want to make a huge difference to our organisation that won’t go unnoticed by colleagues and customers alike, we want to hear from you!
What you can expect from us
It’s really important to us that you and your family are supported at work and at home so you’ll receive a competitive salary and additional reward package as standard from day one. Check out the document below that will give you a run down of all our fantastic benefits.
Want to achieve more? Great! We’ll work with you to help you reach your goals through personalised development plans and our in-house People Development team who’d love to help you reach your goals.
We get it, life can get in the way sometimes. So whether it’s a dentist appointment or your little one's sports day, we’ll do all we can to give you flexibility in where and when you work.
Be yourself
We’re all about inclusivity and we want each of our colleagues to feel free to speak up, be bold and to be their authentic selves. Here at Abri, we’re all different, we’re all unique and we wouldn’t have it any other way.
To our agency friends
Thanks for your interest in working with us. We already work with a number of carefully selected agencies, but if you’d like to put yourselves on our radar for if we ever review our suppliers list, don’t hesitate to register on our procurement portal.
Interviews will be held either via Microsoft Teams and/or at one of our offices.
