Customer Tech Support Assistant

Customer Tech Support Assistant Oxford, England

Zzoomm Plc
Full Time Oxford, England 21204 - 35170 GBP ANNUAL Today
Job description

Zzoomm are looking for looking for talented people to help roll out the Full Fibre network of the future. So come and work for rapidly expanding telecommunications company with nationwide ambitions.

If you are an experienced Customer Care Assistant looking to be part of a fantastic journey within a multifaceted and dynamic high-growth business, then we’d love to hear from you.

The role of a Customer Tech Support Assistant

As one of our dedicated and friendly Customer Tech Support Assistants you will be the person that represents Zzoomm to our customers, potential customers and other member of the public. You will work as part of our excellent Customer Care Team to help resolve queries, questions and conduct technical troubleshooting. Your role will centre around prioritising customer issues that may come via a variety of channels, taking ownership of such queries and progressing open cases to completion. This will all be done whilst keeping the customer up to date and delivering first rate customer satisfaction.

You’ll know how to…

  • Manage your workload in a busy customer care environment
  • Respond to a variety of different enquiries
  • Deal with questions surrounding technical troubleshooting
  • Assist people in a way that uses language they understand
  • Make customers feel valued and listened to
  • Communicate across different departments to find answers
  • Remain calm when dealing with stressed customers
  • Work quickly but accurately when dealing with queries

Previous experience of working for a broadband provider would be advantageous but is not compulsory.

What we offer…

  • Up to £27,000 basic salary depending on skills and experience
  • 15% discretionary bonus scheme
  • Annual Leave - 25 days paid holiday + 1 day off for your birthday + bank holidays
  • Pension – you pay 4.5% and Zzoomm pays 4.5% into your pension
  • Life assurance 4 x basic salary
  • Health cash plan so you can claim money back for essential health
  • 24/7 access to an online doctor
  • Exclusive offers and discounts from over 1000 popular retailers

Working with Zzoomm, you will learn new skills on the job, diversify your abilities and enjoy building a new future for the UK’s broadband network, one town at a time, and have a great time!

Zzoomm have built a support network with the Armed Forces Community, to help those transition into civilian life. We have developed recruitment pathways which cater to those ex-forces personnel and reservists who meet the criteria advertised on our vacancies, to ensure progression within the selection process.

Customer Tech Support Assistant
Zzoomm Plc

www.zzoomm.com
Oxford, United Kingdom
Matthew Hare
Unknown / Non-Applicable
Unknown
Company - Private
Cable, Internet & Telephone Providers
2018
Related Jobs

All Related Listed jobs

Crew Member - England and Wales
McDonald's Limited Southall, England Today

As a Crew Member, you'll make it happen, whether you're preparing food, serving on the till or being out in the dining areas looking after our customers' needs.

Cleaner
Grosvenor Casino Nottingham, England 19770 - 25091 GBP ANNUAL Today

Welcome customers warmly in to the business. Experience using a range of cleaning equipment and products. Achieving results to ensure the casino is presented to

janitor
menai cleaning services Bangor, Gwynedd, Wales 21674 - GBP HOURLY Today

We are looking for someone local to carry out cleaning duties in the welfare facilites of a building site on Beach Road, Bangor

This would...

CCTV Video Administrator (Full-Time/Part-Time, Remote)
MET Parking Remote 21000 - 22000 GBP ANNUAL Today

This work-from-home position offers flexible hours, making it an ideal fit for those with other commitments or seeking either full-time or part-time employment.

DIRECTOR OF HUMAN RESOURCES
BISHOP HOGARTH CATHOLIC EDUCATION TRUST Darlington, North East England, England 61042 - 67351 GBP ANNUAL Today

You will support the MAT Executive Team to deliver a highly efficient and commercial HR function, with overall accountability for compliance with all relevant