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We are looking for a Customer Support Team Member, who has experience in a similar customer service based role, to join a company based in Newstead.

Hours: Saturday and Sunday 7:30am-11:30am or 8am-12pm

Pay: £13.00 per hour

We are looking for someone who will uphold the Bunches brand values in this customer facing role, putting the customer first and providing a good and honest service.

Job Purpose:

• To provide effective hands on support to the web administration function to the business
• To establish an efficient, friendly, helpful and welcoming approach with every contact point proving them with a memorable level of service, which promotes customer loyalty and recommendation
• To ensure that a consistently outstanding level of customer care is provided during all conversations through any form of communication
• To support and contribute to a culture of providing excellence in service to all Bunches customers
• To assist with general administrative duties as required

Main responsibilities:

• Respond to enquiry emails
• Respond to complaint emails
• Respond to complaint/query messages on chat
• To ensure a consistently high level of service is provided by;
  • Creating a positive first impression / Respond to customer needs by listening and questioning effectively / Having up to date and accurate information about current offers, promotions, and product availability
• Ensure that any incoming complaint, follow up or enquiry are dealt with promptly or routed to the relevant person/department efficiently
• Download pending orders on CRM system and amend address queries.
• Liaise with operations, ensuring website cut off times are promptly completed.

Experience:

• Have previously worked within a similar role
• Computer literate to a competent level
• Competent in the use of email and internet
• Experience of dealing with the public

Qualifications/Skills:

• Attention to detail – accurate and thorough
• Excellent administration, communication, presentation, and customer service skills
• Bright, friendly and enthusiastic telephone manner
• Good listening skills
• Excellent keyboard skills
• Good problem-solving skills
• Numerate with good spelling and transposition skills
• Enjoys talking to people, but succinct and to the point
• Flexible to working hours
• Supportive of colleagues
• Can work unaided and without supervision

To apply please either:

• Call Megan on 01246 278000 between the hours of 8am – 5pm Mon-Fri
• Text ‘CUSTOMER SUPPORT’ to 07825 785296 for a call back.
• Email your CV to [email protected]
• Register for a call back from a consultant here
• Use the Quick Apply form on our website
• Click the apply button if you’re viewing this vacancy on Indeed

This vacancy is being advertised by Essential Recruitment (an employment business)