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• Immediate start with an extremely progressive company
• Full training provided and supportive working culture

About Our Client

My client are a fast growing business who offer a hugely supportive working culture and have grown from strength to strength over recent years. They are an integrated team and their customer base is continuing to grow.

Job Description

The main duties of the role include:-

• Acting at the first point of contact to set up existing accounts for customers and make sure that all their information is uploaded efficiently.
• Verify customer details and process all information with GDPR kept as a priority.
• Making sure that the on-boarding process is managed efficiently with an excellent standard of service is always delivered.
• Deal with the onbaording process and deal with any technical issues which may arise.
• Work alongside the technical team and make sure that customers are kept up to date.
• Build relationships, collaborate, and work cross-functionally with key business stakeholders.
• Discover, analyse, and give feedback on gaps in the customer experience and work cross-functionally with other teams to address such gaps, contributing to the improvements of the product implementation methodology.
• Monitor consumer behaviour and address any concerns accordingly.
• Flexible working hours either 8am - 4pm or 10am - 6pm with a 35 hour week

The Successful Applicant

Excellent customer service skills

Attention to detail

Good IT knowledge and skills

Ability to prioritise

Organised and efficient in working from home

What's on Offer

All IT equipment provided

Competitive salary

Positive working culture

Flexible working hours