Customer Support Specialist Caerphilly, Wales
Job description
About us
We are Nextbase, the biggest provider of Dashcams in the UK and have presence all over the world. When you step through the door of our Hub in Wales you are instantly greeted with our product “wall” which shows our incredible journey. From a start-up producing portable entertainment devices through to best in the market dashcams. We are not done yet; We are growing across the globe! We focus on making the customer experience as easy as possible. For us, great service is a product which works incredibly well and when our customers need our help we are there to put things right. We are focused on building a market leading product and excellent customer experience.
About our support team
Our support function is the beating heart of our customer experience. Our mantra is that no service is good service. We are driving our products to be best in class, but on those occasions when the customer wants a little help, we are there for them. We are looking for enthusiastic, adaptable, and fun people to join our growing team. Customer support is the crucial link between Nextbase and our users (our customers!). You will help customers set up and use their new tech, support them with the app or understanding different features. It’s not just about solving problems; in customer support we want to keep driving constant innovations in our product to keep it ‘best in class’.
What you’ll be working on
We want to strengthen our already outstanding support team by bringing in new specialists who can delight our customers when they need us. We know sometimes things can go wrong, its crucial our support team turn those things around and help us learn to prevent those issues from happening again.
Your day-to-day
Providing the best customer experience through chat, email, and phone. This could be a customer anywhere in the world. Who knows how we will be talking to customers in a year from now. Support route cause analysing and internal feedback on how to improve our service or our product. Help support and cultivate a customer-centric culture.
Customer Support Specialist
Driving our tech to be tip top, identifying improvements and bugs is a must to ensure we stay on top of our game. Aim to get things right first time with our customers. Understanding how important the voice of the customer is and how we can influence Trustpilot and customer satisfaction measures.
You should apply if
You like change! We move and change fast
You’re great at explaining things to people and have excellent written English
You enjoy troubleshooting issues (sometimes complex) and getting to the root cause of them while putting things right
You want to be part of something fun
You are always looking to make things better
You are really empathetic and understand what the customer needs is the most important interaction they are having with Nextbase
What’s in it for you
- £20,000 - £22,000 per year depending on experience
- This role is mainly office based, but we offer remote options for shift and weekend work
- 33 days annual leave plus a day for your birthday (bank holidays are staffed on a rota basis)
- Private Medical care with Bupa
- Your very own dash cam to go in your vehicle
- Free parking on site
- Progression as a Customer Support Specialist into a Customer Support Expert
- Team events at escape rooms and go karting
Logistics
We work around the clock to offer exceptional customer experience. The team cover a rota showing
Monday – Friday: 9am-8pm
Saturday: 9am to 6pm
Sunday: 10am-5pm
Job Type: Full-time
Salary: £20,000.00-£22,000.00 per year
Schedule:
- Day shift
- Monday to Friday
- Weekend availability
Work Location: One location
