Customer Support Specialist

Customer Support Specialist Remote

Kiln
Full Time Remote 10.56 - 12.04 GBP Today
Job description

Full time - London area - Junior £40/45k or Senior £50/62k

Job Description

  • Onboarding and training: Help business clients understand the staking process, available options, and how to use the company's staking services effectively.

  • Technical support: Address client inquiries related to staking, troubleshoot any issues they may encounter, and guide them through the resolution process.

  • Platform updates and enhancements: Communicate new features, updates, and improvements to the staking platform, ensuring clients understand how these changes may impact their staking activities

  • Knowledge base and documentation: Contribute to and maintain a comprehensive knowledge base of staking-related information, including FAQs, guides, and tutorials, to help clients quickly find answers to their questions

Preferred profile

Skills & background

  • 1+ years of customer support experience in a blockchain or crypto company

  • Smooth communication through any means (slack, telegram, google meet)

  • Good presentation skills

  • Great organization skills

  • C1 English + working visa to work from the UK

A little bonus for :

  • A candidate with an understanding of APIs

  • Fast-growing startup experience

Soft skills

  • Strong organization skills and detail-oriented

  • Trust & clear communication

  • Curiosity and ability to dig into a topic and follow through

  • Genuine interest in the blockchain and cryptocurrency space

Our stack

  • Solidity for smart contract development

  • Software in Golang with Javascript and Typescript

  • Communication between services is done using HTTP Rest and most of our databases are backed by PostgreSQL

  • Everything runs in EKS (Elastic Kubernetes Service) on AWS

  • Check our tech blog.

Who are we?

Kiln is the leading enterprise-grade staking platform, enabling institutional customers to stake assets, and to whitelabel staking functionality into their offering. Our platform is API-first and enables fully automated validator, rewards, data, and commission management.

Kiln integrates with exchanges, custodians, wallets, and other fintech players to ensure that everyone can securely and seamlessly stake their assets and share in the value creation of the crypto markets.

The team is made up of ecosystem enthusiasts formerly at Google, Circle, Ledger, Chainalysis, Polygon, and other leading technology and cryptocurrency companies.

Join Kiln and help us make the web more secure, stable, decentralized, and fair.

What we offer

  • A fast-paced, no bureaucratic work environment

  • Equity Share Options in the business: if Kiln succeeds, we all succeed!

  • Competitive Salary

  • Unlimited holiday

  • Flexible/remote working

  • Chose your IT equipment

  • Internet connexion paid

  • Significant personal development and tech conf budget

Can’t wait to know more? Here is our recruitment process:

Interview process

  • Recruiter Phone screen (50 min) with Myriam

    • Technical take-home case study (< 2h)

    • Technical interview based on case study (1h)

    • Product & Cultural fit (45min)

    • Meeting with co-founders (30 min)

  • Offer

We're looking forward to chatting!

Please note that we are not sponsoring visas for non-UK or EU citizens. We only hire people living in France, the UK, Italy, Spain, Portugal & Netherlands. Thank you

Customer Support Specialist
Kiln

www.tmkiln.com
London, United Kingdom
Unknown / Non-Applicable
501 to 1000 Employees
Company - Private
Insurance Carriers
Insurance
2014
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