Customer Support Specialist

Customer Support Specialist Remote

Full Time Remote 10.56 - 12.04 GBP Today
Job description

Full time - London area - Junior £40/45k or Senior £50/62k

Job Description

  • Onboarding and training: Help business clients understand the staking process, available options, and how to use the company's staking services effectively.

  • Technical support: Address client inquiries related to staking, troubleshoot any issues they may encounter, and guide them through the resolution process.

  • Platform updates and enhancements: Communicate new features, updates, and improvements to the staking platform, ensuring clients understand how these changes may impact their staking activities

  • Knowledge base and documentation: Contribute to and maintain a comprehensive knowledge base of staking-related information, including FAQs, guides, and tutorials, to help clients quickly find answers to their questions

Preferred profile

Skills & background

  • 1+ years of customer support experience in a blockchain or crypto company

  • Smooth communication through any means (slack, telegram, google meet)

  • Good presentation skills

  • Great organization skills

  • C1 English + working visa to work from the UK

A little bonus for :

  • A candidate with an understanding of APIs

  • Fast-growing startup experience

Soft skills

  • Strong organization skills and detail-oriented

  • Trust & clear communication

  • Curiosity and ability to dig into a topic and follow through

  • Genuine interest in the blockchain and cryptocurrency space

Our stack

  • Solidity for smart contract development

  • Software in Golang with Javascript and Typescript

  • Communication between services is done using HTTP Rest and most of our databases are backed by PostgreSQL

  • Everything runs in EKS (Elastic Kubernetes Service) on AWS

  • Check our tech blog.

Who are we?

Kiln is the leading enterprise-grade staking platform, enabling institutional customers to stake assets, and to whitelabel staking functionality into their offering. Our platform is API-first and enables fully automated validator, rewards, data, and commission management.

Kiln integrates with exchanges, custodians, wallets, and other fintech players to ensure that everyone can securely and seamlessly stake their assets and share in the value creation of the crypto markets.

The team is made up of ecosystem enthusiasts formerly at Google, Circle, Ledger, Chainalysis, Polygon, and other leading technology and cryptocurrency companies.

Join Kiln and help us make the web more secure, stable, decentralized, and fair.

What we offer

  • A fast-paced, no bureaucratic work environment

  • Equity Share Options in the business: if Kiln succeeds, we all succeed!

  • Competitive Salary

  • Unlimited holiday

  • Flexible/remote working

  • Chose your IT equipment

  • Internet connexion paid

  • Significant personal development and tech conf budget

Can’t wait to know more? Here is our recruitment process:

Interview process

  • Recruiter Phone screen (50 min) with Myriam

    • Technical take-home case study (< 2h)

    • Technical interview based on case study (1h)

    • Product & Cultural fit (45min)

    • Meeting with co-founders (30 min)

  • Offer

We're looking forward to chatting!

Please note that we are not sponsoring visas for non-UK or EU citizens. We only hire people living in France, the UK, Italy, Spain, Portugal & Netherlands. Thank you

Customer Support Specialist
London, United Kingdom
Unknown / Non-Applicable
501 to 1000 Employees
Company - Private
Insurance Carriers
Related Jobs

All Related Listed jobs

Security Officer / CCTV
Mitie Coventry, England 24860 - 28460 GBP ANNUAL Today

To maintain professional conduct in the face of difficult situations and challenging customers. To be compliant with Industry and Statutory Legislation (you are

Lead Network Platform Architect, Network Architecture & Conformance (Maersk)
Maersk Maidenhead, England 68331 - 92885 GBP ANNUAL Today

This role is responsible for platform architecture and solution engineering across transformative automation and orchestration initiatives focused on

Corporate Claims Handler
Crisis24 London, England 32400 - 57600 GBP ANNUAL Today

To provide a high level of telephone response to all calls, by giving clear and accurate advice to customers. You will make / receive customer calls.

Warehouse Assistant
GH Supplies LTD Gravesend, England 22000 GBP ANNUAL Today

Dealing with Trade customers and customer collections. This is a customer faced role in an open warehouse and yard environment,therefore a friendly and polite

Tesco Colleague - Billingham Superstore
Tesco Billingham, England 11.02 GBP HOURLY Today

Making decisions that are right for customers, delivering routines in store that meet the needs of customers at the right time. Days From time To time.