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Customer Support Specialist London, England

Clarion Housing Group

Full Time London, England 31445 - 36500 GBP ANNUAL Today

Job description

Salary: £31,445 - £36,500 per annum

Hours: 36 per week

Contract Type: Permanent

Are you looking for a varied and customer-focussed role within Social Housing? If so, we could have just the right opportunity for you!

We’re looking for a number of exceptional Customer Support Specialists to join our fantastic team in Croydon on a permanent basis.

This is a multiple case management role, which requires you to confidently make decisions and deal with multiple customer interactions so you’ll need excellent communication skills to liaise with various internal teams and external agencies. You’ll participate in active learning and share knowledge to support us in driving continuous improvement to meet high levels of performance.

What we’re looking for

Accuracy, attention to detail and being able to interpret legislation are key skills and you must be able to work to a high standard in a busy, pressurised environment whilst managing your own time to complete a varied workload.

The nature of the teams work areas means that you’ll need to have a flexible and adaptable approach to manage changing priorities as the business need determines. You’ll need confidence to apply sound judgement and decision making skills to take ownership of you work areas.

We want people who will exceed customer's expectations, building effective relationships with customers, creating a warm and positive environment. We can offer training for the right candidates, to help you develop the skills to become a great Customer Support team member.

If you believe you have the qualities we’re looking for and are interested in working for an organisation that can really make a difference to people’s lives, then please apply!

What’s in it for you?

Here at Clarion we’re dedicated to rewarding hard work and commitment and providing benefits that support you and your lifestyle. As standard we offer;-

Competitive salary
Be part of a fantastic friendly team
Opportunity to work for the UK’s largest housing association
Office based with the flexibility to work from home in line with business needs
Generous annual leave allowance – starting at 25 days, increasing to 30 days after 3 years’ service
Professional development sponsorship
A flexible benefit scheme tailored to you, inclusive of healthcare options, dental insurance, restaurant card and cycle to work along with 1% of your salary to spend on whichever approved benefit you like!
Discretionary bonus of up to 5% of your basic annual earning
Matched pension contributions of up to 7.5% of your salary with generous life assurance

Our commitment to equality and diversity means that we are keen to help you maintain a healthy work-life balance, including but not limited to part-time working and job share, enhanced maternity, paternity and adoption leave, and compassionate leave.

Closing Date: Thursday 29th June 2023 at midnight.

Interviews will take place on Monday 10th and Tuesday 11th July 2023.

As you can imagine, the full job description includes lots more detail so do check it out –

Customer Support Specialist

We really want to hear all about you, so please provide us with as much information of your experience and career to date when you apply.

Candidate Application Guidance

You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in the UK for the duration of your employment.

Diversity and Inclusion

We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks.

We’re committed to building a strong, diverse workforce and making Clarion an inclusive place to work.

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