Customer Support Specialist London, England
Benchmark Digital Partners
Full Time
London, England
55000 - 57269 GBP ANNUAL Today
Job description
Customer Support Specialist
Full TimeEast Sheen, London SW14
Innovate with Benchmark Digital as a Customer Support Specialist
Everyone wants to make the world a better place. We work to make it happen. By joining Benchmark Digital Partners and exploring ESG careers, you’ll be helping customers throughout the business community lessen their environmental footprint while creating a culture that values diversity, equity, and inclusion. Join us and help make the corporate world better for the planet and better for its employees.
Benchmark ESG jobs play crucial roles in helping develop our Environmental, Social & Governance (ESG) best-practice digital transformation software solutions that enhance businesses’ sustainability efforts and help them achieve their ESG goals. With our incredible global team members and leadership, the collaborative spirit of our subscribers and partners, and the continuous innovation in leveraging exciting new technologies like Artificial Intelligence, Machine Learning, and IoT, Benchmark ESG careers mean using your skills to develop fresh ideas and initiatives.
About Benchmark Digital Partners…
Benchmark Digital Partners develops and deploys innovative software solutions for companies in every industry and corner of the globe. Following a rebrand from Gensuite LLC on 1-Jan-2021, Benchmark ESGTM | Powered by Gensuite® has a mission to become the digital benchmark of enterprise operational risk, compliance and sustainable business management systems. Our 65+ powerful web-based applications are developed to help our customers turn complex compliance requirements into manageable, digitized and actionable processes. Our comprehensive cloud software suite features intuitive, best-practice process functionality, flexible configurations and powerful extensions. For over two decades, we’ve helped companies manage safe & sustainable operations worldwide, with a focus on fast return on investment (ROI), service excellence and continuous innovation. Over 1.5 million users trust Benchmark ESGTM | Gensuite® with their Environmental, Social, & Governance (ESG) software system needs, and we are proud to offer solutions inspired by our users and created for worldwide leaders.
Benchmark ESG jobs play crucial roles in helping develop our Environmental, Social & Governance (ESG) best-practice digital transformation software solutions that enhance businesses’ sustainability efforts and help them achieve their ESG goals. With our incredible global team members and leadership, the collaborative spirit of our subscribers and partners, and the continuous innovation in leveraging exciting new technologies like Artificial Intelligence, Machine Learning, and IoT, Benchmark ESG careers mean using your skills to develop fresh ideas and initiatives.
About Benchmark Digital Partners…
Benchmark Digital Partners develops and deploys innovative software solutions for companies in every industry and corner of the globe. Following a rebrand from Gensuite LLC on 1-Jan-2021, Benchmark ESGTM | Powered by Gensuite® has a mission to become the digital benchmark of enterprise operational risk, compliance and sustainable business management systems. Our 65+ powerful web-based applications are developed to help our customers turn complex compliance requirements into manageable, digitized and actionable processes. Our comprehensive cloud software suite features intuitive, best-practice process functionality, flexible configurations and powerful extensions. For over two decades, we’ve helped companies manage safe & sustainable operations worldwide, with a focus on fast return on investment (ROI), service excellence and continuous innovation. Over 1.5 million users trust Benchmark ESGTM | Gensuite® with their Environmental, Social, & Governance (ESG) software system needs, and we are proud to offer solutions inspired by our users and created for worldwide leaders.
What we offer:
- MultiSport Card
- 100% home office
- Same month salary
- 3 extra paid personal days annually
- Tight-knit team
- Business travel opportunities
Who you are:
- You are able to anticipate and respond to customers' needs with relevant solutions
- Strong interest in customer service
- Comfortable working in a skilled technical environment with rapid changes in direction and demand
- You are able to maintain organization while working with multiple stakeholders and projects in parallel
- You know the importance of keeping stakeholders informed through consistent communication
- Able to work with a high degree of professional judgement
Skills you have:
- Degree-level qualification (Preferred but not required) in information systems/computer science, engineering/science fields, communications, or computer-related training
- Experience with SaaS products
- Experience with managing projects
- Excellent English written and verbal communication skills
- Proficiency in MS Office (excel, PowerPoint, Word, Outlook)
- SQL experience advantageous
What you´ll do:
- Provide on-time technical support to our Customers through our HelpMe Ticketing System by providing regular quality communication with our customers
- Become well-versed in our applications
- Assist with customer implementations and carrying projects through to completion
- Partner with the Customer Relationship Managers and aligning with the customer’s long-term goals
- Participate in User Acceptance Testing for updates in Benchmark applications
- Develop and maintain a solid understanding of business processes and customer enquiries
- Collaborate with different departments such as the product development team to evaluate potential solutions
Questions about the position? Please contact our HR Leader, Amanda Lamping, at [email protected].
Benchmark Digital Partners
www.benchmarkdigital.com
Mason, United States
R Mukund
$5 to $25 million (USD)
201 to 500 Employees
Company - Private
Computer Hardware Development
2008
