Customer Support Specialist Uxbridge, England
Job description
Are you a passionate individual with strong communication, excellent customer service and sales skills? Do you want to use your skills and background to enter and or expand in the financial sector? AAAFx could be the perfect opportunity for you.
AAAFx is seeking a creative and passionate customer service representative to join its London team and make a strong contribution to its fast-growing client portfolio. This is a fantastic opportunity for an ambitious customer/salesperson that is looking to excel in their career at of one the biggest multi-assets brokers across the globe.
AAAFx is a leading global forex broker that offers excellent trading conditions and products to clients, giving access to trade with all the mainstream forex pairs, stocks, indices, and commodities as well as cryptocurrencies. AAAFx is one of the most user-friendly trading platforms on the market as it is fully integrated with ZuluTrade which is the largest social trading network. With offices expanding in Greece, UK and India, AAAFx dedicates itself to helping clients trade successfully over the long term through its advanced platforms, low commission costs & spreads and expert support.
Duties and Responsibilities:
- Providing new clients support in relation to account onboarding.
- Providing existing clients with ongoing support in relation to the operation of their account.
- Working with relevant departments to ensure request from clients are resolved.
- Ensuring appropriate delivery of communications to new and existing clients.
- Managing website live chat, phone and email communication channels.
- Provide quality service and support in a variety of areas including but not limited to system/technical troubleshooting, Login/Account issues, Accounting and Back-office enquiries.
- Follow up on the progress of response to the client
- Ensure that all duties are done so in line with the necessary KYC, AML and Due Diligence controls.
- Escalate all/any matters to senior management as required to ensure swift resolution of pending issues.
The ideal candidate should have:
- Excellent customer service skills
- MUST BE FLUENT IN ENGLISH and at least one additional language is preferred:
Chinese, German, French, Italian, Spanish
- University degree in Finance, Economics, or related field will be preferred
- Minimum 2 years of financial or related experience (Essential)
- Strong communication skills
- Previous experience in a sales/customer service environment
- Good time and task management skills.
What we offer:
- A competitive salary of £28,000-£30,000 DOE + discretionary bonuses
- A Dynamic, social and a highly motivated working environment
- Training will be provided
- Fantastic career development opportunities
Benefits:
- Company events
- Work from home (Post Probation Period + Occasionally)
- Bonus scheme - Earn up to £5000 every quater.
Schedule:
- 8 hour shift
- Monday to Friday
- No weekends
Experience:
- Customer service: 2 years or more (required)
Location: Uxbridge - West London
Job Type: Full-time
Job Type: Full-time
Salary: £28,000.00-£30,000.00 per year
Benefits:
- Company events
- Referral programme
- Sick pay
- Work from home
Schedule:
- 8 hour shift
- Monday to Friday
- No weekends
Supplemental pay types:
- Bonus scheme
- Performance bonus
- Quarterly bonus
Ability to commute/relocate:
- Uxbridge: reliably commute or plan to relocate before starting work (required)
Education:
- A-Level or equivalent (preferred)
Experience:
- customer service: 3 years (preferred)
Work Location: One location
