Customer Support Representative London, England
Job description
ABOUT TASKWORLD
Taskworld is a top-rated online collaboration and task/project management software. The SaaS (software as a service) is designed to facilitate project and task management, collaboration, delegation, communication, knowledge management, measure progress and provide performance metrics for evidence-based evaluations within teams. It allows team members to assign and receive tasks, add followers, record comments, share and store unlimited files and organize projects.
It’s used by thousands of companies worldwide, including industry leaders like IWC, Accor, etc. We are expanding with a diverse, global team of 50 to 60 employees.
ROLES OVERVIEW
As a Customer Service Representative at Taskworld, you'll be at the forefront of ensuring our customers have a positive experience. You'll handle customer inquiries, provide timely assistance, and engage in Customer Success activities to help our users get the most out of our platform.
ROLES AND RESPONSIBILITIES
- Respond to customer inquiries and resolve issues via various communication channels (email, chat).
- Assist customers in navigating the platform, troubleshooting technical problems, and offering solutions.
- Provide timely and accurate information to customers, ensuring a high level of customer satisfaction.
- Collaborate with cross-functional teams to address complex issues and provide comprehensive resolutions.
- Engage in Customer Success activities, including onboarding new users, conducting product orientations, and assisting in feature adoption.
- Proactively reach out to customers to understand their needs, gather feedback, and identify opportunities for value optimization.
- Maintain a deep understanding of Taskworld's features and updates to guide customers effectively.
- Work towards building long-term customer relationships, contributing to their success and retention.
- Maintain accurate records of customer interactions and transactions in our systems.
REQUIRED QUALIFICATIONS
- Previous experience in customer service or related roles is preferred.
- Strong communication skills, both written and verbal.
- Fluent in English is a must, German would be an advantage.
- Problem-solving mindset and ability to think on your feet.
- Empathy and patience when dealing with customers.
- Familiarity with project management, collaboration tools, or workflow management concepts is a plus.
- Tech-savvy with the ability to learn and navigate new software platforms quickly.
- Proven ability to prioritize and manage time effectively.
- Positive attitude and a willingness to adapt to a fast-paced environment.
WHAT WE OFFER
- Competitive salary package
- 10 days of vacation
- Working hours: Mon-Fri with flexible working hours
- Work-from-home policy
- Variable bonus
- International working environment with a professional working culture
We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
