Customer Support On-boarding Coordinator Hemel Hempstead
Job description
About The Role Do you have a passion for customer service and problem solving? Do you want to support NHS Professionals colleagues at the start of their exciting career with the NHS Bank? The customer support onboarding team provides the highest level of customer service for our applicants who are going through their onboarding and compliance journey with NHS Professionals to be fully fledged workers on the NHS Bank. We aim for first contact resolution with all queries received by working collaboratively with other departments to resolve all queries within agreed SLA and timeframes. Role: Customer Support Onboarding Coordinator Salary: £21,300 per annum Hours: 37.5 Hours per Week - Monday - Friday The position has the option to be fully remote, hybrid or office based and is 37.5 hours per week, Monday - Friday, between the hours of 8am - 6pm on a rota basis. We are a high volume, fast paced team whose responsibility is to provide a knowledgeable, insightful, and helpful onboarding support to any inbound query whether it’s from an applicant or Client Trust either over the phone, email or webchat. We ensure all applicants who are going through their NHSP onboarding process is seamless and that we give them all the information needed so they fully understand what is required of them to be compliant and ready to work. You will be customer service focused and have a passion for supporting people with their queries both on the phone and over email and the support you will offer helps NHSP provide the wider NHS with their bank staff by filling shifts and roles. About The Candidate To be successful in this role you will need to demonstrate; Be confident with answering inbound and outbound calls Ideally from a call centre background Be proficient with the Microsoft package and competent with understanding and following processes Have a passion for customer service and driven to achieve first contact resolution by putting the customer first Ability to work in a fast paces environment and keep yourself updates with new guidelines and policies Have a good level of written language to be able to respond professionally and promptly to customers About Us In return for your commitment, we will offer you some fantastic benefits: Generous annual leave allowance - 27 days per year, plus bank holidays A commitment to talent management & development Star of the Month! - Our star of the month award enables you to recognise colleagues or teams that have gone the extra mile and they could win £100 worth of shopping vouchers Pension – We’ll contribute up to 10% towards your pension if you join our stakeholder pension scheme Life Assurance Group Income Protection Wellbeing Programme Employee Assistance Programme Employee Engagement & discounts platform Our Commitment to You: The Compelling Employee Journey is our people development initiative that ensures whatever your path through NHSP you have opportunities to feel empowered, engaged and excel in what you do. Throughout your employment you will have access to our Institute of Learning (IoL) our blended learning platform providing with you with a wide range of blended learning solutions to personalise your Compelling Employee Journey, helping and supporting you to be the best you can be through learning, development and personal growth. Our Candidate Promise: We recognise that everyone is different and here at NHSP we want all of our employees to feel valued, appreciated and respected. Inclusivity is at the heart of our culture and we want our people to reach their full potential and enjoy their career with us. Our workforce diversity and experiences lead to innovation, collaboration and enables you to feel and be yourself. NHSP are committed to making reasonable adjustments to support your application process and your career with us. We endeavour to respond to every application, however, occasionally due to the number of applications we receive we may close a vacancy early and it may take us longer than we would originally hope to get back to you. If you have not heard from us within 14 days, please assume that your application has been unsuccessful. About Us: NHS Professionals (NHSP) run the largest NHS flexible staff bank, placing highly skilled temporary workers in NHS Trusts to meet their short, medium and long-term needs. Uniquely we are owned by the Department of Health and Social Care and we therefore reinvest any surplus we make directly back into the NHS. We are particularly proud of being the first NHS organisation to gain the accreditation of Top Employer by the Top Employers Institute. This is a huge testament to our ongoing commitment to making NHSP a great place to work for all our corporate employees.
