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Job description

VANRATH are delighted to be assisting a leading Broadband Company with the recruitment of multiple Customer Support Representatives. Fantastic company to work in, one of the best company cultures in NI and opportunities for progression.

This is a Hybrid working position - 2 days work from home & 3 days will be spent in the Belfast office - in Dargan Crescent. First week will be training in-office - Full Equipment provided for home working.

Permanent position.

This is one of the best call handling roles on the market.

Salary

£23,000 + other Additional Benefits (Top Company) + Fantastic work benefits and Environment

Responsibilities

• First point of contact for our customers via inbound calls and other methods of communication.
• Providing a great customer service experience.
• Direct, when appropriate to other departments to address the customer's needs.
• Accurately recording/logging interaction with customers and updating account information.
• Working with management to maintain best practices for efficient communication with customers.
• Address customer questions about new products, services, promotions

The Ideal Person

• Experience working in a similar role
• Strong communicator
• Positive individual
• Great telephone manner
• Great attention to detail levels

For further information on this opportunity, or any other jobs in Belfast or wider Northern Ireland, please apply via the link below or contact Jack Groves via Vanrath in the strictest confidence.

Take the phone screen as an opportunity to ask questions about the work culture and gather details about the job. Remember: an interview is a two-way street. Here are examples of questions you can ask a recruiter to gather helpful information.

While a job description might provide a good picture of what you’ll be tasked with doing in the position, culture might be harder to pin down. Asking about it will give you a fuller view of what life at the company might be like and whether it fits your wants and needs.

A job description might list requirements or desired qualifications, but this question can open up the answer to revealing more about the role’s priorities. The team might be looking for somebody who will execute tasks or a self-starter who will bring fresh ideas to the table.

This can help you determine if you’re a fit for the position and give you clues about what skills you should emphasize and what stories to prepare in a future interview.

3. What's the salary range for this role?

A phone screen is an opportunity for both parties to lay out salary expectations. Organizations typically have a budget range for roles they’re filling, and it’s fine to inquire about them. In fact, recruiters might ask about your salary expectations for the role.

Do some research ahead of time to see the typical salary range for a person in this role. Factor in your own experience, location, and expectations and come up with a range that is fair for somebody in your position. If a recruiter asks what your desired salary is, you can provide this range. You might also use your previous salary as a reference point and lay out expectations for an increase.

Job Types: Full-time, Permanent

Salary: £23,000.00-£24,000.00 per year

Benefits:

• Company events
• Company pension
• Flexitime
• Life insurance
• Private medical insurance
• Referral programme

Schedule:

• Flexitime

Supplemental pay types:

• Performance bonus

Work Location: Hybrid remote in Belfast

Reference ID: CS - Vanrath