Customer Support for Online Retailer/Ecommerce Store

Customer Support for Online Retailer/Ecommerce Store Stockbridge, England

Hobby Island / Cool Components / Woodshapes
Full Time Stockbridge, England 10.5 GBP HOURLY Today
Job description

This is a position well-suited to an individual who is highly motivated and works well as part of a small team.

The role involves providing a high standard of customer service on a daily basis via email, live chat and telephone. You will be working directly with our customer support system, which integrates with sales channels such as Amazon, eBay and Shopify, as well as our internal order management system.

There will be training provided and the right individual will have the chance to develop their skills and expand their remit within a hard-working and efficient team.

We operate several online retail stores, and this role will focus primarily on our hobby craft and electronic component product lines. An interest and passion for crafts and/or electronics is not essential, but it certainly wouldn't hurt.

Key Duties

* Front-line customer support (email and social channels).

* Processing refunds & returns.

* Dealing with our courier partners.

* Creating and maintaining product pages

* Assisting with other duties relating to the business as required.

Join our fantastic, hard-working team in a comfortable office environment with free parking, no dress code and a beautiful countryside setting.

Job Type: Full-time

Salary: From £11.00 per hour

Benefits:

  • Casual dress
  • On-site parking

Schedule:

  • 8 hour shift
  • Monday to Friday

COVID-19 considerations:
All staff are vaccinated and practice social distancing and mask-wearing when necessary. The working space is large and open with good ventilation.

Work Location: In person

Reference ID: HOBBYISLAND03

Customer Support for Online Retailer/Ecommerce Store
Hobby Island / Cool Components / Woodshapes

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