Customer Support Executive IT/Software Remote
Job description
We are looking for an experienced IT Support professional to join our team to provide inbound support to our growing customer base via Email-based support desk, online support and telephone. In addition you will be required to make outbound calls to assist clients and when time allows promote paid upgrades.
Duties:
- Analyze client needs and provide appropriate solutions
- Maintain accurate records of client interactions and sales activities
- Conduct outbound calling to potential clients to promote IT services and products
- Stay updated on industry trends and developments in the IT field
Requirements:
- Proven experience in inbound Telephone IT support
- Strong analytical skills to understand client needs and recommend suitable IT solutions
- Excellent communication and interpersonal skills
- Ability to work independently
- Proficiency in using CRM software and other support tools
- Knowledge of IT products and services is essential to this role. Specifically an understanding of Web sites, the internet and Smartphone Apps
Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the organisation.
Application Criteria:
To apply please send your CV and cover letter explaining why you would be suitable for this role as well as completing all assessments. Thos enot completing all will be rejected.
Job Type: Full-time
Salary: £24,000.00-£28,000.00 per year
Benefits:
- Work from home
Schedule:
- Monday to Friday
- No weekends
Education:
- A-Level or equivalent (required)
Experience:
- IT/Software Support: 2 years (required)
Work Location: Remote
