Customer Support Executive Livingston, Scotland

Sky

Full Time Livingston, Scotland 20500 - 23000 GBP ANNUAL Today

Job description

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe’s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.

This is a fantastic opportunity right inside Sky’s very own Connectivity Services department providing proactive monitoring and support for Sky WiFi venues. You’ll be energetic and self-motivated but most importantly, you’ll be committed to providing outstanding customer service. We’ll train you on our products and the technology, but the ideal person will already be delivering outstanding customer service!

What you'll do:

Managing inbound and outbound calls.
Responding to queries (via telephone, e-mail or internal tickets) regarding service related issues
Perform tests and raise faults via Sky’s internal systems and BT Openreach portal
Ensuring timely fault and complaint resolution of Venue & End User issues within SLAs and to meet customer and estate wide specified KPIs to ensure customer satisfaction and retention
Deliver the highest standards of B2B and B2C support to Partners & End Users
Liaise with Suppliers (both internal and external) to ensure speedy resolution of issues
Manage escalations for all customer related technical issues, product and technical questions from customers and 3rd party engineers.

What you'll bring:

Previous experience within a customer facing role
Close attention to detail and diagnostic skills / ability to logically think problems through to a final resolution
Excellent written and verbal communication
A keen interest / demonstrable knowledge of Wi-Fi and/or mobile devices and/or broadband technologies

Sky Business

Sky Business is the business-to-business division of Sky. No matter their size or sector, we keep businesses connected and customers entertained with our next generation network and unrivalled sports and entertainment. With an exciting, fast-paced environment, we're looking for exceptional people, who are restless to innovate and build the future, helping Sky Business and our customers to grow. And with the support of a truly trusting and collaborative team, you'll grow alongside our business!

The Rewards:

There's a reason people can't stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few:

Sky Q, for the TV you love all in one place
A generous pension package
Private healthcare
Discounted mobile and broadband
Access a wide range of exclusive Sky VIP rewards and experiences

How you'll work:

We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home.

We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process.

Your office base:

Livingston:

Our lively campus is a free shuttle bus away from Livingston North train station and the town centre. Plus there’s onsite parking available for cars, motorbikes and bicycles.

Inclusion:

We take pride in our approach to diversity and inclusion: we’ve been recognised by The Times and Stonewall for this, and we’ve committed £30million to support the fight against racial injustice. We’ve also set ambitious targets for increasing ethnic diversity and representation throughout our organisation.

At Sky we don’t just look at your CV. We’re more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working.

And we'll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.

Why wait?

Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you.

To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

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