Customer Support Executive United Kingdom
Bupa
Full Time
United Kingdom
22000 GBP ANNUAL Today
Job description
Customer Support Executive
Bupa Place, Salford Quays (M50 3SP)
Permanent
Starting at £22,000 per annum
Full time – 37.5 hours/week
Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.
Our purpose has never been more important than during Covid-19. Our approach to keeping our people, customers, visitors and patients safe is clinically led and in line with public health guidance.
We’ve implemented effective remote working/interviewing and safety measures across all our offices, care homes and clinical locations and we will continue to review our operating practices as the situation changes.
Working in our support functions you’ll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you’ll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day.
Role Overview
Reporting to the Service Team Manager, you will be working as a member of the Customer Support team and will be ensuring that all customer updates are processed accurately and within service level adhering to local quality and operational metrics.
What you’ll do:
- Maintain all group and Bupa Members records by updating relevant systems, ensuring all areas of the business are able to view the necessary information
- Complete and assist colleagues in the resolution of all group and member queries including those of our outsourced partners
- Develop and maintain an up to date and accurate knowledge of appropriate Bua products, policies and initiatives to make sure that all queries are answered accurately
- Undertake ad-hoc projects and other responsibilities to enhance service to all customers both internal and external
- Ensure that any complaints received regarding membership are logged onto the complaints management system, investigated and resolved.
- What you’ll bring:
- Excellent communication skills both written and verbal
- Strong personal and professional drive with a willingness to learn
- Good analytical problem-solving skills with strong attention to detail
- The ability to adapt to changing priorities and deliverables
- Good IT skills including all aspects of Microsoft Office including Microsoft Excel
Benefits
Our benefits are driven by what matters to our people. We believe all our colleagues should be rewarded for their efforts. We offer a range of benefits to support both your physical and mental wellbeing such as:
- 25 days holiday, increasing through length of service, with option to buy or sell
- Bupa medical insurance as a benefit in kind
- An enhanced pension plan and life insurance
- Target bonus based on individual and company performance
- Onsite gyms or local discounts where no onsite gym available
- Various other benefits and online discounts
At Bupa we adhere to a structured framework when awarding any changes to salary. We believe this creates a fair and consistent approach for all colleagues looking to grow or change role. For more guidance please click
HERE
.
Before you apply for a vacancy, please ensure your job history on your workday profile is up to date with all your career history and achievements. This will mean the Recruitment team have all the relevant information they need to review your application.
Please be aware that if you’re successful in securing this role there may be changes to your notice period and other terms and conditions, your recruiter will be able to advise what this means for you during your application.
Diversity and Inclusion
Bupa is committed to making sure that every applicant is assessed based on personal merit and qualifications. We actively celebrate the diversity of our colleagues and provide an inclusive environment so you can truly be you at Bupa. We want to ensure you are treated fairly regardless of disability or circumstance. That’s why we’re happy to offer reasonable adjustments as part of our recruitment process to anyone that needs them.
Whether you’ve found your feet or are discovering a new path.
Welcome to a place that celebrates you.
This isn’t where you've been.
This is where you're going.
This is what we have belief in.
Time Type:
Full time
Bupa
careers.bupa.co.uk
London, United Kingdom
Iñaki Ereño
$10+ billion (USD)
10000+ Employees
Company - Private
Healthcare Services & Hospitals
1947
