Customer Support Executive Chorley, England
Job description
Intro to Client
Our client provides professional consultancy services for the infrastructure industry, including quantity surveying, commercial management, financial auditing and project management across rail, utilities, highways, and the wider infrastructure sector. Our experienced team share a vast pool of niche sector knowledge which has made us a go-to consultancy service for our clients. We are straight talking and innovative, and we use ground-breaking technologies to give our clients the results they need. At the heart of everything we do are the people we employ, allowing us to consistently provide a best-in-class service to our clients.
About the Role
As a premium service supplier, exemplary support is what we’re about. Across our immediate customers, and our end users, we lead our industry in delivering the most efficient, charming, dedicated, and effective customer support.
This role sits within a brand-new team as we continue to keep winning fantastic customers and need to increase the team to fully service them. We want to build the new blueprint for partnership working and so are looking for dedicated and hardworking individuals who are ambitious and understand the role service has at the heart of any solutions business.
This role is the coal face of the organisation. You will be the first port of contact with our customers. They are often scant on time and detail so you will need to be able to get the dirt, charm them into being patient, find the solution and ensure you’re on top of product improvement requests.
Can/Are you?
· Talk the hind leg off a donkey? (Always happy to get on the phone to a customer)
· Broad shoulders, always at home solving others’ problems? (Patience and sympathy in bucketloads)
· The one everyone goes to for advice? (Natural empathy and high EQ)
· Write the book on organisation? (New team, new processes needed)
· Locate the devil (in the detail)
· A starter-finisher.
Ways of Working
· This is a brand new, first of its kind team, based in our Chorley office
· Part of our onboarding, training and set up requires full time office attendance
· Ultimately a 3/2 hybrid split is our normal practice
· 25 days holiday
· Salary: £25-£30k FTE
Job Type: Full-time
Salary: £25,000.00-£32,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Work from home
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Chorley: reliably commute or plan to relocate before starting work (required)
Education:
- A-Level or equivalent (preferred)
Experience:
- customer service: 1 year (preferred)
Work Location: Hybrid remote in Chorley
Expected start date: 01/04/2024
