Customer Support Executive Ramsgate, England
Job description
AMETEK, Inc. is a leading global manufacturer of electronic instruments and electromechanical devices with annual sales of approximately $5 billion.
At AMETEK, we are committed to a corporate culture that values diversity and fosters a work environment that enables colleagues to develop meaningful and rewarding careers. We consider ourselves responsible corporate citizens and are committed to operating our facilities in an environmentally responsible manner. We also are sensitive to the needs of our communities, and, as a company, support programs that help those communities meet their health, education and social needs.
AMETEK is publicly traded on the New York Stock Exchange (NYSE: AME) and a component of the S&P 500.
AMETEK MRO, a unit of AMETEK Aerospace & Defense, is a global provider of third-party MRO services to commercial, regional and general aviation customers as well as military, helicopter and business jet markets.
The pursuit of innovation and excellence are the driving force at AMETEK MRO. For decades, our businesses have served the MRO market offering total solutions. With a focus on innovation, performance and integrity, AMETEK MRO is well positioned in highly competitive market segments to expect continued business growth. Supporting this growth are our fourteen certified repair centers and over 700 employees across the globe.
AEM Limited has been Europe's leading independent overhaul and repair facility for more than 60 years. The company has a solid reputation in the aerospace industry for providing a broad range of services to international and regional airlines, helicopter operators and airframe manufacturers. Conducting business from three sites in the United Kingdom, AEM offers specialist services for in excess of 5,000 components over a variety of aircraft systems with capabilities covering aircraft windings, electrical power, hydraulic components, landing gear and safety equipment.
Roles & Responsibilities
- Build and maintain strong customer relationships with assigned customer accounts.
- Resolve customer queries as they arise including account queries and warranties.
- Maintain the Forward Load for dedicated customer accounts, scheduling orders as required, quoting units and liaising with the Commercial Manager to highlight any prioritisation issues which need to be resolved with the wider Ramsgate Customer Support Team.
- Facilitate the resolution of Technical Issues between workshops and customers.
- Provide information for queries regarding OTD score as required on a weekly basis.
- Maintain Gross Margin for assigned customer accounts.
- Communicate Customer Status reports for assigned accounts which require these.
- Raise WO’s for customers as required.
- Scan and file Work Packs as completed.
Competencies
- ability to work well in multidiscipline/cross-functional teams
- Excellent interpersonal skills and ability to build close-knit relationships with external customer contacts
- Strong analytical, administrative and organisation skills and excellent attention to detail
- Innovative and enthusiastic
- Ability to work under pressure, to tight deadlines and multi task
- Strong communicator (written and verbal)
- Creative and outgoing
- Well organised and self motivated
