Customer Support Engineer Stevenage, England
Job description
We are now looking for a Customer Support Engineer who will work closely with all members of the Engineering and Scientific Services teams.
The role provides high quality specialist engineering support to a wide range of laboratory equipment within the R&D community. As part of a team of onsite specialist engineers; responsible for, but not limited to, the facilitation of repair, maintenance, calibration and certification of laboratory instrumentation supported by LIS across UK GSK R&D and Consumer Health Care (CHC) R&D Sites.
Key Responsibilities:
Ensure prompt, flexible, customer focused specialist engineering support whilst maintaining compliance with statutory, regulatory and engineering standards
Diagnose faults on complex equipment and systems utilizing the multi-disciplinary support of internal and external support to the team to produce a satisfactory solution.
Plan and carry out engineering maintenance and commissioning work associated with scientific equipment and systems in a safe, cost effective manner to ensure minimum business disruption.
Use technical knowledge to identify and source components and services.
Advise on, on request, engineering and scientific aspects of proposed equipment to be purchased in order to support client processes.
Support in the preparation/design of operating procedures, SOP’s, INS, Change control and deviations, manuals and drawings.
Support in maintaining the correct availability of essential spares to support the range of equipment and systems used within the R&D facilities in a cost effective manner.
Reviews and updates CMMS records to ensure they accurately reflect current status and maintenance plans for equipment. Where changes affect GxP equipment ensures compliant procedures have been followed.
Provides ‘on the job training’ to other Scientific Services staff and may train customers on utilization of equipment.
Competencies:
Advanced Modern Apprenticeship to NVQ 3 in engineering or equivalent experience in relevant scientific engineering
Experience of working in a fast paced, operational environment
2+ years post apprentice experience within the Laboratory Instrument Support sector
Very strong analytical skills with proven ability to break down and solve complex problems in a logical and structured approach
PC literate in Microsoft packages (Word, Excel, PowerPoint etc)
Strong relationship management and excellent communication skills/influencing skills
Ability to work to own initiative but team orientated and able to work with minimal supervision
Robust and assertive attitude towards achieving results and motivating team members
High customer focus
Ability to travel
