Customer Support Enablement Specialist
Job description
Who we are and what we do Deel is a global team that helps businesses hire anyone, anywhere, easily. Deel consists of more than two thousand self-driven individuals spanning over 100 countries. Our unified yet diverse culture keeps us continually learning and innovating the Deel platform and our products for customers. Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the success of Deel’s platform. We deliver the best products and platform features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities. Why should you be part of Deel's success story? A 30-mile hiring radius should no longer dictate how companies hire because great talent lives everywhere. Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies. We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide. After our successful Series D in 2021, we raised another $50M last year, doubling our valuation to $12B. There’s never been a more exciting time to join Deel — the market leader in international payroll and compliance. About the Role As a CX Enablement Specialist at Deel, you will play a crucial role in enhancing the customer experience and technical operations teams’ efficiency and ensuring the highest level of customer satisfaction. Key Responsibilities: Lead the platform-tech pod enablement vertical Create engaging and easy to understand knowledge resources spanning articles, images and videos deciphering new products and processes Collaborate closely with product managers and program managers Regularly review, amend, and improve existing knowledge articles based on feedback received from customer experience specialists Reduce dependency on senior specialist advice pertaining with knowledge gaps Proactively execute solutions to improve the accuracy of problem classification Collaborate with the chatbot program manager to enhance self-resolution rates and overall customer experience Qualifications: Excellent written skills and passion to technical writing 3 years of experience in knowledge management, learning content creation, or similar roles Detail-oriented with a focus on delivering high-quality, accessible materials. Strong analytical skills with the ability to interpret data and identify trends Familiarity with knowledge management tools and software is a plus. Total Rewards Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all. At Deel, you’ll enjoy: Computer equipment applicable to your role Stock grant opportunities Additional perks and benefits based upon your employment status and country The ability to choose where you work whether it be your home, the beach, or a WeWork At Deel, we're an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other applicable legally protected characteristics.
