Customer Support Co-ordinator England
Job description
This is where you save and sustain lives
At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.
Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.
Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.
Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.
Seeking to make an impact?
Join us! We have a new opening for a Customer Service Coordinator to join our team. This role is working from home (There is the option to go into our Whittle site in Leicester if you choose).
Why Baxter?
Simple! Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 90 years, we have pioneered significant medical innovations that transform healthcare.
Baxter has 13 sites across the UK, including our UK head office in Berkshire, 3 manufacturing facilities across the UK, and our national distribution centre based in Northampton.
Our products can be found in hospitals and clinics and in delivering patient care in homes. Play your part to support our mission of saving and sustaining lives by helping us get our products to our patients.
As a Customer Service Coordinator, you will:
Provide professional and responsive support to our patients and customers to ensure a positive experience in fulfilling and delivering orders.
Effectively resolve issues through phone and email communications, adapting to fluctuations in the volume of incoming inquiries
Collaborate cross-functionally within Baxter to more deeply engage customers regarding our products and enhance the overall customer experience
Assist customers with order-related enquiries, including product availability, pricing enquiries and product complaints
Adhere to the stocktake schedule and ensure orders are processed in time to meet delivery lead times
Identifying challenges and resolving solutions
Provides our patients and partners with the most immediate and high-quality first interaction
What are we looking for?
Excellent written English
Strong can-do attitude
Relationship management is critical! Nurturing and growing relationships within our organisation
Proven problem-solving skills
Have a clear, professional, and informative communication style
A passion for helping others
What we offer you:
Access to an enhanced Pension Scheme with the option to have Group Income Protection
Life Assurance x4
A variety of development opportunities: in-house training, coaching, secondment opportunities and internal progression
Support for all aspects of wellbeing: Employee Assistance Programme, annual flu vaccinations, and pension tax planning
25 days of annual leave plus bank holidays, with the option to purchase an additional 5 days.
A workplace environment that is supportive, inclusive and diverse.
Option to buy Company shares at a discounted rate
This is a varied and diverse role that is key to the success of our business.
We would love to talk to you if you would love to hear more about the role. Happy to discuss it. Apply here.
Help us build a global company where we're all proud to belong.
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Reasonable Accommodations
Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please send an e-mail to [email protected] and let us know the nature of your request along with your contact information.
Recruitment Fraud Notice
Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.
