Customer Support Blackburn, England
Job description
GAP Plastics has an exciting opportunity for an experienced Customer Support / Order Processor to join our GAP Nationals team!
The ideal candidate will have a good understanding of Microsoft Office packages, detail orientated and can work collaboratively with colleagues to achieve set timescales.
What will your day-to-day activities look like?
- Acting as a point of contact for commercial accounts, supporting with any issues on site.
- Working with the scheduling team to help co-ordinate customers deliveries and in line with set deadlines.
- Answering incoming calls, resolving, or escalating accordingly.
- Processing orders to site.
- Compiling weekly progress reports.
Skills and attributes that could help you in this position:
- Knowledge of Composite Doors is highly desirable.
- Good computer literacy, experience with CRM system would be advantageous.
- Confident communicator both verbally and in writing.
- Being able to work off your own initiative as well as part of team.
Why Choose GAP?
Established in 1993, GAP has grown into one of the UK's largest manufacturers and distributors of PVC-U building products. As one of our employees you will be part of a growing organisation that is constantly looking for new ways to expand and develop our systems, processes and most importantly, our staff. Benefits include:
- Competitive salary.
- Auto enrolment pension scheme.
- Enhanced holidays.
- Free on-site car parking.
- A Personal Development Plan for all employees after 3 months service.
- Excellent career progression plans.
If you think you have the necessary skills, experience, and personal qualities to join us at GAP and help us take the next step in our expansion, please don't hesitate in sending your CV for immediate consideration.
We are an equal opportunity employer:
Diversity and inclusion are important to us at GAP, and we encourage a culture where everyone can be themselves at work. We value and actively seek out a richly diverse range of talent and our policies ensure that every job application and employee is treated fairly, with equal opportunity to succeed.
Job Types: Full-time, Permanent
Salary: From £22,672.00 per year
Benefits:
- Company events
- Company pension
- Employee discount
- Health & wellbeing programme
- On-site parking
- Referral programme
Schedule:
- Monday to Friday
- No weekends
Ability to commute/relocate:
- Blackburn: reliably commute or plan to relocate before starting work (required)
Experience:
- customer service: 1 year (preferred)
- order processing: 1 year (preferred)
Work Location: In person
