Customer Support Associate Manchester, England
Job description
Recognised for the 2nd year running as a world-class business to work for by Best Companies in 2022, Street Group is one of the fastest-growing PropTech companies in the UK. Our mission is to radically improve the property industry for everyone.
People moving home regularly cite a lack of transparency and a painfully slow process, and that’s often due to the technology in Estate Agent’s hands.
We've been working hard for the past seven years to change that.
To help us on our mission, we're looking for a dedicated and hard-working Customer Support Associate. On any given day, you could be troubleshooting queries for our customers, providing best practice guidance, or identifying and reporting potential system bugs or enhancements. You'll also work closely with other teams across the business, giving feedback on product development and technical issues, and supporting launches of new product features.
To complement our team, weʼre looking for someone who’s passionate about helping our customers get the best out of their accounts; who’s unflappable under pressure, and who’s happy working closely with different teams. You’re a real self-starter, a great communicator, and a confident and talented problem-solver.
Building on the success of our flagship product Spectre, a game-changer for estate agency marketing, we’ve continued to focus on building incredible technology to revolutionise the property industry.
If you love autonomy, are naturally curious, and want to have a genuine impact within a growing company, we think you’d fit right in!
Here’s what you can expect to be working on as a Customer Support Associate at Street Group:
- Immersing yourself in the company and building knowledge of our evolving products
- Acting as the first line of support to inbound product queries from customers via phone, email, support tickets and web chat
- Solving as many of these inbound queries as possible; e.g. helping our customers with account management issues and content creation
- Escalating complex issues to the relevant teams and individuals
- Identifying and flagging customers who aren’t getting the most out of their Spectre accounts
- Ensuring feedback flows from customers to the relevant business and product teams
Who we're looking for
- You’ll come from either a Customer Service or Estate Agency background
- You’re passionate about providing an excellent customer experience
- You’ll have excellent written and verbal communication skills (fluency in written and spoken English)
- You're highly organised with exceptional attention to detail
- You’ll have an interest in technology and will be IT-literate
- Ability to use initiative and has strong analytical skills in resolving complex customer queries and system errors
- You’re happy to take on ownership of first-line customer support in a fast-paced, high growth PropTech company
Research has shown that women tend to rule themselves out of applying for jobs unless they meet 100% of the requirements. If you fall into that category and were about to rule yourself out based on the above criteria; please consider applying anyway. We'd love to see your application!
Why join Street Group?
- Guilt-Free R&R - £1000 towards a holiday after your first year with the team (we'll even cover the tax!)
- Joining a culture that supports your development and encourages growth
- £500 yearly L&D budget for your career development
- Your birthday on us - we pay, you stay away
- ‘Give something back’ - 2 paid days volunteering on us
- Hybrid-working - you can work from home 2 days per week
- Joining a new team in an exciting business with huge ambition
- Be a part of something bigger - everyone in our team is passionate about improving the entire property industry! It's a huge goal, but it motivates us to do better every single day.
- Fully stocked fridge and beers (or an alternative) on us every Friday afternoon
- 24/7 advice on anything work / personal-related with Health Assured
- Quarterly budget for each team to spend time together as a team, away from work!
- Enhanced maternity and paternity pa
- Company and team off-sites, events and happy hours (even while remote!)
- A chance to work on cutting edge technology
- Electric car salary sacrifice scheme
- Cycle to work scheme
- Comfortable, relaxed office space - office dogs welcome!
- Feel good about sustainability - we're a climate-positive company!
- Regular wellbeing initiatives
Salary
Salary varies dependent on experience. However, sometimes the perfect person is far more or less experienced than we anticipated. In these situations planned ranges go out the window. If you think that might be the case, please apply and just let us know.
We care deeply about helping the tech industry become a more inclusive and diverse place and we work hard to lead by example. We are committed to Equal Employment Opportunity through attracting and retaining a complementary team of employees and building an inclusive environment for all. Candidates must be eligible to live and work in the UK and be able to perform the work specified (any recruiters will be blacklisted)
Location: 11-13 Spear St,M1 1JU,Manchester, Manchester M1
Job Type: Full-time
Salary: Up to £21,500.00 per year
Benefits:
- Company pension
- Enhanced maternity leave
- Enhanced paternity leave
- Health & wellbeing programme
- Referral programme
- Work from home
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- No weekends
Work Location: Hybrid remote
