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Job description

MAMA.codes is a parent-powered and fast-growing EdTech startup offering unique creative coding resources and workshops for children aged 3-11.

We are keen to meet interested applicants who are keen to help us engage and service our parent community. Your role is to ensure parents are well-informed, and their queries are promptly answered, while you are consistently proactive, efficient, patient and professional.

The Role

We are looking for:

• Experience dealing with customers in both written and verbal communication
• Ability to understand and convey details, pricing and technical concepts related to our coding classes, sessions and products (detailed training is provided)
• Ability to upsell to customers and help them find the right fit, going above and beyond in tailoring products to the customer
• Ability to handle complaints and technical problems and achieve a smooth resolution
• Comfortable using WhatsApp web, as well as with making proactive phone calls to parents
• Experience using G Suite
• A proactive problem solver, and fast learner
• Ability to build strong working relationships and support our tutors
• Flexible working style
• A friendly, patient, efficient tone and manner
• Excellent command of the English language

Job Type: Freelance

Salary: £14.00 per hour

Benefits:

• Flexitime
• Work from home

Schedule:

• Flexitime

Education:

• A-Level or equivalent (required)

Experience:

• customer service: 1 year (preferred)

Work Location: Remote

Application deadline: 09/06/2023
Reference ID: Customer Support - Feb 23