Customer Support Associate London, England
Job description
The global financial ecosystem is changing. Revolutionary blockchain technology has unlocked the potential for people around the world to have more equal access to wealth and information. This transformation has begun with the mass global adoption of cryptocurrencies but like all new financial systems, it needs greater trust to realize its full potential and remain safe from bad actors. That's where we come in. The Chainalysis blockchain data platform enables businesses, governments, and banks to solve the world's most high-profile criminal cases, paving the way for an economy built on blockchains.
The Customer Support Associate supports the Chainalysis platform and applications throughout their lifecycle. The ideal candidate will be detail-oriented, have the capability to configure and manage cloud-based software, and is passionate about advocating for optimized business processes. To be successful, the Customer Support Associate will utilize skills in written communication, software configuration, technical troubleshooting, and time management.
In one year you'll know you were successful if…
- You have provided the timely configuration and deployment of the Chainalysis platform with a focus on an exceptional customer experience
- You have partnered with leaders in Customer Support, Customer Success, Revenue Operations, and Sales to execute as well as improve our order fulfillment and account management processes
- You have responded to customer inquiries regarding the Chainalysis platform and have ensured the customer finds a satisfactory solution.
- In partnership with the Chainalysis Legal team, assist in moderating our Chainalysis Community platform to ensure that all posts meet our community guidelines.
A background like this helps:
- Familiarity configuring and managing cloud-based software
- Familiarity with asynchronous communication platforms like email, Slack, and Microsoft Teams
- Excellent written communication skills
- Attention to detail, especially with regards to software configuration
- A desire to build a career in the exciting Web 3, blockchain, and crypto space
- A desire to advance in a Customer Experience organization
#LI-DP1 #LI-Remote
At Chainalysis, we help government agencies, cryptocurrency businesses, and financial institutions track and investigate illicit activity on the blockchain, allowing them to engage confidently with cryptocurrency. We take care of our people with great benefits, professional development opportunities, and fun.
You belong here.
At Chainalysis, we believe that diversity of experience and thought makes us stronger. With both customers and employees around the world, we are committed to ensuring our team reflects the unique communities around us. Some of the ways we're ensuring we keep learning are an internal Diversity Committee, Days of Reflection throughout the year including International Women's Day, Harvey Milk Day, World Humanitarian Day, and UN International Migrants Day, and a commitment to continue revisiting and reevaluating our diversity culture.
We encourage applicants across any race, ethnicity, gender/gender expression, age, spirituality, ability, experience and more. Additionally, if you need any accommodations to make our interview process more accessible to you due to a disability, don't hesitate to let us know. You can learn more here. We can't wait to meet you.
Applying from the EU? Please review our Chainalysis Applicant Privacy Policy.
By submitting this application, I consent to and authorize Chainalysis to contact my former employers, and any and all other persons and organizations for information bearing upon my qualifications for employment. I further authorize the listed employers, schools and personal references to give Chainalysis (without further notice to me) any and all information about my previous employment and education, along with other pertinent information they may have, and hereby waive any actions which I may have against either party(ies) for providing a reference. I understand any future employment will be contingent on the Company receiving satisfactory employment references.
