Customer Support Assistant Cardiff, Wales
Job description
About Tazio
At Tazio our Vision is to create a world where all employers hire the best person for a role based solely on their ability, values, and potential. By working in partnership with in-house talent acquisition teams we help to identify the best candidates for their graduate, apprentice, and early careers roles through a more objective, reliable, and engaging assessment process.
Right now, we’re looking for someone to join our Customer Success team and deliver support to our clients and their candidates.
Our values are: Be Curious, Be Open & Honest, Be Positive, Be Thorough, Work Smart
Our Team
This role forms part of a small, collaborative, and dynamic team. As Customer Support Assistant, you will function as first point of contact for any general support enquiries. Focus will be on ensuring that all queries are responded to in a swift and friendly manner, and that enough information is gathered to either resolve any issues or escalate to another team member accordingly. You will also assist the Customer Success team with ad-hoc support and administrative tasks, as and when necessary.
Role and Responsibilities
Day to day you will be supporting our existing customers and their candidates answering technical queries and providing advice to ensure they have the best possible experience.
- Respond to inbound queries from customers and candidates via live chat, phone, email.
- Abide by and engage with service level agreement requirements. E.g. Response times.
- Liaison with Customer Success and Technical Development team as required.
- Follow the triage process for managing inbound queries.
- A calm and empathetic approach to customer queries.
- A desire to learn about new technology and different software platforms.
- A desire to resolve problems effectively and in a timely manner.
Key Requirements
Reporting directly to the Head of Customer Success, this is the ideal opportunity for you to shape the future direction of Tazio and be part of our continued success. To be considered, you will need to have the following skills & attributes:
Essential
- Previous experience in a customer support role e.g. Contact centre.
- Confident in the use of Microsoft office products: Outlook, Excel, Word.
- Excellent communication skills – verbal and written.
- Strong attention to detail.
- Good understanding of CMS platforms.
Desirable
- Knowledge of project management software.
- Previous experience or an understanding of the recruitment industry.
- Experience of client account management.
- Previous experience of SaaS or online platforms
What you can expect
We recognise and believe in the importance of maintaining a good work-life balance. So, flexibility is at the forefront of our company culture. We offer hybrid, fully remote and flexible working to work around your personal commitments. You may also expect:
- A competitive basic salary of £20,000 - £25,000 per annum, dependent on experience.
- 25 days holiday per annum (plus bank holidays.)
- An attractive bonus structure.
- Pension and Life Assurance.
- Charity and social events throughout the year.
- Working business hours from 8.00 a.m. to 8.00 p.m. with 8 hour shifts.
- A culture where you can be yourself and fulfil your potential.
Job Types: Full-time, Permanent
Salary: £20,000.00-£25,000.00 per year
Benefits:
- Company pension
- Life insurance
- Sick pay
- Work from home
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: One location
Reference ID: CSA
