Customer Support Analyst Poole, England
Job description
WE’RE RECRUITING!
As one of the UK’s fastest growing MSPs, we’re on the lookout for a Customer Support Analyst.
Location: Hybrid / Remote (Any Nasstar Office)-UK Only
The role can be offered on a Remote basis, however there is the expectation to travel to one of our offices for the initial training period and meetings when required. Please ensure when applying that you are within a commutable distance to one of the below offices:
WAKEFIELD Melbourne House, Brandy Carr Road, Wakefield, West Yorkshire, WF2 0UG
TELFORD St James House, Hollinswood Road, Telford, TF2 9TZ
POOLE 19-25 Nuffield Road, Poole, Dorset, BH17 0RU
Salary: Up to £25,000 + Benefits
Job Type: Permanent, Full Time
Are you looking for the next step in your career as a Customer Support Analyst?
This is the perfect opportunity for a customer service focused individual with ideally a key interest in IT to work for a large-scale technology company!
Responsibilities:
Being the first point of contact for Nasstar customers.
- To answer telephone calls from clients and their users, ensuring a professional manner is maintained throughout.
- Ensure you are listening to the users and understand the issue and ask salient questions.
- To assess the impact and urgency of the issue being reported.
- To resolve issues/request on first contact where possible.
What we are looking for:
We are looking for an enthusiastic and customer focussed Customer Support Analyst to join our Customer Success Team and help us provide an excellent level of customer service and technical support to our users.
You will receive all kinds of queries either online, by phone or through online chat ensuring you collate accurate and concise information so that resolver groups can quickly and efficiently progress and resolve the incidents.
You will take full ownership of the issue, ensuring the customer is updated on progress throughout the lifecycle of the issue.
What Success Looks Like:
- Customer Satisfaction: Manage issues from start to finish, providing excellent Customer Service via the telephone, email and customer portal.
- Effective communication: The ability to communicate well and effectively with customers with a helpful attitude toward issues.
- Effective Ticket management: Excellent management of tickets, from accurate prioritizing to clear and concise data collection and ensuring customers are receiving regular updates
What you can expect from us:
At Nasstar, we know the importance of looking after our employees – after all, it’s the team that underpins our business!
In addition to a competitive salary, supportive teams, and a real opportunity to progress in your career with a forward-thinking organisation, our benefits package includes:
- 25 days’ holiday (excluding bank holidays)
- Self-development learning programme (Salary increase incentivised)
- Flexible working – it’s important to maintain a work/life balance, as such, we will consider any written request for flexible working
- Virtual working – we practice what we preach and empower our people to work remotely
- Top tech – Leading services and solutions aren’t just for our clients; we supply best-of-breed software and hardware for all our staff too
- 4x annual salary life assurance
- Health cash plan
- Retail discounts and other perks from major brands
If you are interested or would like to find out more, Apply now or get in touch with Ryan at [email protected]
A note for agencies:
Nasstar has an in-house recruitment team who work hard to successfully find the very best candidates. Therefore, we cannot accept agency submissions for any of our roles.
