Customer Support Analyst London, England
Job description
A customer support analyst is responsible for assisting customers with their service issues, responding to their inquiries and concerns, and resolving their complaints. Customer support analysts strategize techniques in improving the customer's experience by providing outstanding customer services.
Research Summary. Below we've compiled a list of the most important skills for a customer support analyst. We ranked the top skills based on the percentage of customer support analyst resumes they appeared on. For example, 18.3% of customer support analyst resumes contained customer service as a skill. Let's find out what skills a customer support analyst actually needs in order to be successful in the workplace.
- The most common hard skillfor a customer support analyst is customer service. 18.3% customer support analysts have this skill on their resume.
- The second most common hard skill for a customer support analyst is customer support appearing on 12.6% of resumes. The third most common is technical support on 9.1% of resumes.
- Three common soft skillsfor a customer support analyst are customer-service skills, listening skills and problem-solving skills.
Job Types: Full-time, Graduate
Salary: £28,000.00-£30,000.00 per year
Benefits:
- Canteen
- Free fitness classes
- Free parking
- Gym membership
Flexible Language Requirement:
- English not required
Schedule:
- Monday to Friday
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- London, HA1 1BA: reliably commute or plan to relocate before starting work (required)
Education:
- Bachelor's (preferred)
Experience:
- customer service (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
Reference ID: DGUK/102/2023
