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Customer Support Advisor (Employee Service Centre)

• 00100814

Customer Support Advisor (Employee Service Centre)

Location:

Preston and we offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role.

Salary: £22,000 (rising to £23,700 upon completion of relevant internal training)

What you’ll be doing:

• Handling incoming calls and responding to emails from BAE Systems employees with HR guidance, Time & Attendance and Expenses queries, aiming to resolve at first contact
  
• Ensuring all information taken from calls is accurately logged on the system
  
• Taking ownership and responsibility, from initial contact through to resolution
  
• Building and developing effective relationships with colleague groups within Shared Services and wider external BAE business
  
• Ensuring operating procedures and process standards are adhered to, including (but not limited to), internal call quality measures, data protection and confidentiality guidelines
  
• Supporting and contributing to the continuous improvement and implementation of new processes
  
• Managing and achieve all personal performance standards, internal & external SLAs and quality measures
  
• Providing training and support to other team members for your area of expertise to increase knowledge levels and help create a multi-skilled team
• Acting as an ambassador for Shared Services and display desirable behaviour

Your skills and experiences:

• The ability to explain things clearly and understand customers/individual needs
• Confident using IT systems, and the ability to learn new systems and processes quickly
• Excellent interpersonal, teamwork, customer service and communication skills
• Self-motivated, enthusiastic with a positive attitude
• Ability to work in a fast-paced multi-skilled environment
• Prepared to work flexibly to support the team and department
• A high level of accuracy when dealing with high volumes of work
• Contact Centre experience desirable

Benefits:

You’ll receive benefits including a competitive pension scheme, enhanced annual leave allowance and a Company contributed Share Incentive Plan. You’ll also have access to additional benefits such as flexible working, an employee assistance programme, Cycle2work and employee discounts – you may also be eligible for an annual incentive

The Employee Service Centre team:

Employee Service Centre provide first line support to all UK BAE employees with queries on HR policies and procedures, time and attendance, expenses and contingent labour. This role helps to keep the business moving. You will be taking calls and working through contacts received via our online portal to support the employees with all of their queries.

Why BAE Systems?

This is a place where you’ll be able to make a real difference. You’ll be part of an inclusive culture that values diversity, rewards integrity, and merit, and where you’ll be empowered to fulfil your potential. We welcome candidates from all backgrounds and particularly from sections of the community who are currently underrepresented within our industry, including women, ethnic minorities, people with disabilities and LGBTQ+ individuals. We also want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments.

Please be aware that many roles working for BAE Systems will be subject to both security and export control restrictions. These restrictions mean that factors including your nationality, any previous nationalities you have held, and your place of birth may limit those roles you can perform for the organisation.