Customer Support Advisor Hemel Hempstead, England
Job description
About the role
At Vanarama, we've been driving customer service and ecommerce innovation forward for 19 years. Today, we're an industry-leading vehicle leasing company and a proud part of the Auto Trader Group. The creativity and commitment of our people have taken us a long way. Join them as a Customer Support Advisor and take us, as well as your career, even further.
In the role, you will be working alongside a dedicated and talented Operations team and be responsible for ensuring that customers and suppliers feel supported throughout the whole leasing journey.
As a Customer Support Advisor, your resilience and customer-focused approach will allow you to effectively manage objections, ask the right questions, and liaise with internal teams to provide first-time resolution and deliver great customer outcomes.
You'll be looking at an abundance of information as well as working across multiple different systems, so it is crucial that you have excellent attention to detail while managing live order updates, data entry, invoice queries and booking spreadsheets.
You will communicate with teams across Vanarama to proactively share information, highlight issues and solve problems. This is a highly varied role and you'll be a key member of the wider Operations team, with the opportunity to grow knowledge and develop your career further.
What we're looking for
- You will be a great relationship builder and communicator and will collaborate with people internally as well as external customers to resolve issues through different channels (managing high volume inbound & outbound calls, emails, WhatsApp messages)
- Experience working in a customer focused or operational role.
- You will be working in a busy, fast-paced commercial environment so the ability to manage difficult conversations, work under pressure and reach deadlines is essential.
- You will have a logical and analytical approach that allows you to maintain detailed records to ensure customer history is accurate and up to date.
- You are comfortable multitasking and managing conflicting priorities.
- You are naturally curious, feel comfortable asking questions and are excited for the opportunity to cross train in different roles within the operations team.
- Experience with Microsoft packages such as Excel and Outlook are highly desirable.
Benefits and more
To make sure we do the best for our customers, we do the best for our people. So, when you join us, you'll discover an inclusive culture where your wellbeing and career development will be supported.
We're offering a salary of £26,000, and a benefits package to support your health and well-being. You'll have 24 days holiday per year, and that's in addition to a day off for your birthday and bank holidays. In our on-site canteen free breakfast and lunch is served to all employees and you'll have access to a range of well-being support, including subsidised local gym memberships.
Our pension scheme enhanced parental leave and company funded medical insurance available after one years' service are just some of the other benefits on offer should you decide to join us.
Career development is something that we're passionate about at, and we all develop and learn things differently. Whether you attend a workshop in our Vanarama academy, find a mentor, or login to a training portal, there's something for everyone.
