Customer Support Advisor

Customer Support Advisor Milton Keynes, England

UCC Coffee UK Limited
Full Time Milton Keynes, England 23500 GBP ANNUAL Today
Job description

A highly organised and customer focussed individual. You will be the first point of contact for the business, answering incoming telephone calls and emails in a polite, attentive manner; ensuring requests are dealt with quickly and efficiently.

The Role:

  • Screen initial calls and determine customer requirements.
  • Input details on the system, ask questions to ensure accurate information is obtained from the caller.
  • Attempt to resolve customer queries over the phone through the trouble shooting process.
  • If you cannot find a solution through the phone fix process then schedule engineer visit through the planning team.
  • Process email enquiries including handling complaints, answering enquiries and prioritising issues.
  • Bring difficult customers to the attention of your manager to ensure the matter can be resolved promptly.

The Person:

  • Experience working in a high call volume environment or call centre.
  • Strong customer service skills and ability to answer queries concisely via the telephone and email.
  • Ability to work under pressure and handle challenging situations.
  • Attention to detail and strong data entry skills.
  • Excellent communication and listening skills.
  • Confident user of Microsoft Office applications.
  • Overtime 1 in 5 weekends.
  • Hybrid working available.

Salary: £23.5k + monthly bonus & overtime (OTE £26k) + 25 days holiday + Pension + Life Assurance + EAP + other company benefits.

Customer Support Advisor
UCC Coffee UK Limited

www.ucc-europe.co.uk
Geneva, Switzerland
Gota Ueshima
$500 million to $1 billion (USD)
1 to 50 Employees
Company - Private
1818
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