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Job Overview

Contract Type: Permanent (Full Time)
Salary: £ 20.000- 22,000
Hours: 40 Hours
Location: Mitie, T2 Trinity Park, Bickenhill Lane, Birmingham, West Midlands, England, B37 7ES

Main Duties

• Regular contact with the service desk (call handling team)
• Liaise with the regional administrators for engineers' attendance in line with the contract SLA's.
• Raise purchase orders for our sub-contractors to attend to works.
• Arrange attendance with the sub-contractors in line with the contract SLA's
• Obtain Risk and Method Statements for works where necessary.
• Building and developing relationships with regional planners and operations teams including weekly chases of open jobs.
• Upload correspondence i.e work sheets, certificates, quotes onto the database.
• Provide excellent customer service to meet the expectations and requirements of both internal and external clients.
• Carry out regular checks on job status and close down where required.
• Ensure planned maintenance tasks are scheduled and completed within the contract SLA's
• Respond to emails within given guidelines/timeframes.
• Creating Work Orders from client system onto Mitie systems

What we are looking for

• Excellent PC knowledge – Excel, Word, Email
• Good organisation and administration skills
• Accuracy and attention to detail
• Excellent communication/interpersonal skills
• Ability to liaise at all levels using tact and diplomacy
• Enthusiastic with positive “can do” approach
• Work well during times of pressure
• A knowledge of the hard services and Facilities Management sectors is desirable but not essential
• Excellent organisational and planning skills