Customer Support Advisor York, England
Gemini Worktops
Full Time
York, England
23000 - 26000 GBP ANNUAL Today
Job description
Gemini Worktops is seeking a Customer Support Executive to join its Customer Support team. In this role, you will be helping our customers by answering queries, explaining the process, and advising on the design and installation of our worktops. We’re looking for a Customer Support Executive who is passionate about offering great service, calm and organized, and keen to keep customers happy.
As a Customer Support Executive, you will be the front line of service for our customers. You will be responsible for managing requests and tickets created via customer communication through email, SMS, or live chat for customers using our custom CRM software.
This role will work on the Customer Support team and reports to the Customer Support Supervisor.
Duties and Responsibilities:
As a Customer Support Executive, you will be the front line of service for our customers. You will be responsible for managing requests and tickets created via customer communication through email, SMS, or live chat for customers using our custom CRM software.
This role will work on the Customer Support team and reports to the Customer Support Supervisor.
Duties and Responsibilities:
- Quickly identify customer needs and resolve them to handle up to 50 interactions per day;
- Retain our customers and ensure their successful worktop installation;
- Use computer-based software to handle all customer communication in an efficient and friendly manner;
- Become an expert in Gemini Worktop‘s products and services and be able to use this knowledge to resolve customer questions;
- Support other departments of Planning, Sales & Marketing by sharing product expertise as needed;
- Remain professional and polite, even when faced with frustrated customers.
Required Experience/Skills:
- Interest in the Home Renovation / DIY / kitchen design industry;
- Desire to work at a fast-growing family business;
- A customer-first mindset;
- Ability to form relationships across the organization;
- Ability to solve complex issues in the field of worktop design & installation and communicate those solutions in digestible, easy-to-understand ways.
Nice-to-Haves:
- Experience in a customer support or customer-facing role;
- Familiarity with developing written customer communications.
Gemini Worktops
www.geminiworktops.com
Melbourne, United Kingdom
Unknown / Non-Applicable
1 to 50 Employees
Company - Private
