Customer Support Advisor England
Job description
Customer Support Advisor
Minimum Requirements: 1 year's customer service experience within the last 5 years, complaints or resolutions experience is preferable.
Location: Remote, Mainland UK only
Competitive salary and bonus: £22,000 plus average bonus earning potential of £2,700 per annum.
Hours: 37.5 hours per week on a rotational shift pattern between the hours of 8am - 8pm, Monday to Sunday.
Start date: 11th September 2023
Domestic & General are a proud partner to leading manufacturer and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK.
Right now, we're recruiting Customer Support Advisors in a role that offers a great work life balance, working from home with an engaging onboarding experience.
The role you'll do:
As a Customer Support Advisor in our busy Inbound department, you'll be the first point of contact for customers who call in with a variety of customer service enquiries. Day-to-day, you'll:
Deal with billing queries, engineer queries, quotes for care plans, replacement options and customers changing account details.
Build rapport with customers, get to know their individual needs and put their interests first
Provide peace of mind by finding the right solution for every customer
How you'll be rewarded:
33 days' annual leave (including bank holidays) - Additionally the option to buy 5 extra days each year
Investment in your career - Development through ongoing coaching and clearly defined progression opportunities
Employee discounts - Access to discounted Sky TV and mobile packages, and discounts for loads of online and high street retailers
Target based bonuses/incentives - Each month you'll get the chance to earn some extra take home pay
Health and Wellbeing - Discounted gym membership, help towards essential healthcare costs, including dental, optical, and physiotherapy
Pension scheme - Matched employer contributions up to 5% of basic salary
Life assurance - Employer funded cover of 4x basic salary
A free annual D&G protection plan - Access to discounted rates for family and friends too
Incentives - Regular incentives with amazing prizes to be won
Employee assistance programme - Free support and advice on relationships, physical and mental health, financial assistance and more
And many more benefits - Including travel loans, car leasing and Cycle to Work and Salary Finance schemes
What else to expect:
In a 4-week training programme (Mon - Fri: 09:00 - 17:30) you'll learn our systems, meet your new colleagues and learn what makes a great customer experience
This department has rotational shift patterns based on a 37.5-hour contract, between the hours of 8am to 8pm Monday to Sunday. You would be working 2.5 full weekends on a 6-week rotational schedule.
Working from home
We'll provide all the equipment you need, but you must have broadband access
The experience and skills you need:
1 year's continuous customer service experience within the last 5 years, complaints or resolutions experience is preferable.
A driven mindset with strong customer service skills and a love for hitting targets
Experience of working autonomously or in a home-based position
Great communication skills - you're at ease building rapport, listening to customers and demonstrating empathy when needed
A team player committed to creating an excellent customer experience
Unflappable and resilient attitude to juggle tasks
Immediate interviews available. Apply today to find out more.
Domestic & General is an equal opportunities employer, which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please note that we have a thorough referencing process, which includes credit and criminal record checks.
Domestic & General work in trusted partnership and are supported by Brook Street (UK) Limited with the recruitment process for our contact centre agents. Information collected from you in relation to your application will be accessed by Brook Street under a strict duty of confidentiality and Brook Street will be in direct contact with you in relation to any application made.
