Customer Support Advisor Paisley, Scotland
Job description
Get ready to step into the unique role of Customer Support Advisor where you'll be the first point of contact for external customers. You'll provide first class assistance via phone and email, helping to trouble shoot issues and answer customer
Collaboration is key! Working closely across teams, you'll create a seamless journey for everyone. You'll have the opportunity to learn and build knowledge of the different tasks performed by the key teams within the Service Centre. You’ll gain insights into various aspects of all our operations, so that you can provide the best service possible. It's a chance to expand your skills and knowledge like never before.
If you're excited by helping others and want to embark on a journey of learning and development, this role is the perfect starting point. Get ready to make a difference in the world of customer care!
Our team can't wait to welcome you, you’ll be learning from a team of experts and will have endless opportunities to learn and grow. Are you ready to take on this exciting new role?
What will a day in the life of a Customer Support Admin look entail? You’ll:
- Provide first line Customer Care for the full range of services provided by our shared service centre
- Provide first class system assistance for customers
- Answer incoming telephone and email enquiries in a professional manner which reflects well on the organisation
- Use effective questioning techniques to establish nature and complexity of enquiries. You’ll quickly decide if queries can be answered by the team this or needs escalation
- Using initiative, taking ownership of and investigating the enquiry
- Resolve the enquiry and provide a correct and appropriate response to the customer
- Ensure, by interaction with customer, that they are satisfied with response and overall handling of enquiry Resolution of Queries
What will you need to be a successful Customer Support Adviser?
- The ability to master a support desk system
- To be a ‘people person’. You possess first class customer Care Skills
- Strong communication skills, both written and verbal and the ability to provide the best customer focused
- Excellent problem-solving skills and use of initiative
- The ability to maintain a professional and courteous manner under pressure and while working to deadlines
- The ability to prioritise tasks and quickly grasp new IT Technology
- Holidays: Up to 36 days annual leave (including bank holidays) + option to buy 5 extra days.
- Pension scheme: Up to 6% contributory pension.
- Flexible working: We do our best to accommodate your preferred work style.
- Learning & Development: Wide range of career opportunities + comprehensive learning.
- Discounts: Access to Blue Light Discount Card and employee benefits platform.
- Wellbeing Assistance: Access to mental health and wellbeing assistance.
- Team Working: Champion our mission in a collaborative team.
- Cycle2Work: Lease a bicycle through the scheme.
- Season ticket loan: Interest-free loan for commuting expenses.
At The British Red Cross, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff and volunteers. We remain dedicated to ensuring our teams can bring their true selves to work without risk or fear of discrimination. We do this through regular data reporting, and the assistance of our internal Race and Equality Network (REEN), LGBT+ Network, our Disability and Wellness Network (DAWN), Gender Network, Carers Network and Youth Network.
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