Customer Support Adviser Attleborough, East of England, England
Job description
We are actively seeking a passionate and caring customer support agent who thinks outside the box and genuinely want to help our clients.
This is a support position so you will need to be self-motivated, committed, show a willingness to work both as an individual as well as part of a small but successful team as well as being resolute. Clients communicate with you via telephone and email so your communication skills must be excellent through both these channels. You must enjoy your work and creating positive outcomes to problems.
Your Responsibilities
Your responsibilities will include:
- providing help and advice to customers using our products or services and generating sales
- communicating courteously with customers by telephone and email
- investigating and solving customers problems, which may be complex or long-standing
- keeping accurate records of discussions or correspondence with customers
- producing written information for customers, involving use of our computer packages and software
- implementing customer service procedures, policies and standards
- meeting with managers to discuss possible improvements to customer service
- learning about our products or services and keeping up to date with changes
What You Need
To be considered to join our team you will need to have a minimum of the following:
- a strong work ethic and desire to achieve;
- be supportive, resilient, ambitious and creative
- excellent communication skills;
- a positive, confident and determined approach;
- a high degree of self-motivation and ambition;
- the skills to work both independently and as part of a team;
- the capability to flourish in a ambitious environment;
- a good level of numeracy.
Job Types: Full-time, Part-time, Permanent, Freelance
Part-time hours: 16 per week
Salary: £9,000.00-£24,000.00 per year
Schedule:
- Monday to Friday
Work Location: In person
