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Customer Support Adviser

Salary Range – circa £24,500

Full time - 37 hours per week

Saxon Weald is a challenging, fun, vibrant place to work, and we employ great people who are committed to our values, work hard and strive for continuous improvement to enable us to be the best we can. One of our strategic aims is to be a ‘great place to work’. We are passionate about customer service and want to increase our customer satisfaction levels while seeking to improve the way we deliver our services.

Our customer service strategy focuses on making every customer feel valued and providing a positive experience when they contact us to ask for help or support in resolving their issue. Using our Customer Relationship Management (CRM) system you will be responsible for actioning all housing management queries at first point of contact, only passing them on to colleagues if necessary. You will be dealing with a wide range of customer contacts, including rent queries, lettings, low level anti-social behaviour and property repairs.

Reasons why you should apply for this role:

• 
  to further develop your knowledge and customer service skills;
• an opportunity where you can make a real difference to the service we offer
• to gain experience working in the housing sector, which is a challenging and dynamic environment, high up on the public agenda
• Central Horsham office with 27 days annual leave plus bank holidays, excellent pension options with employer contributions of 6-12%
• A balance of working in the office 3 days per week and a fully supported home/office environment 2 days per week with standard Monday – Friday working days

You will already have experience working in a busy call handling environment ideally using a CRM system. But more important to us is that you are a confident, competent and capable individual who has a positive attitude, and the potential to quickly learn and develop your skills and knowledge in this key role and become a customer service champion.

To be successful in this role you will need to:

• have a positive attitude and genuinely enjoy working in a customer facing role
• have a commitment to getting it right first time and delivering excellent customer service
• have an empathic and positive approach;
• have good IT skills
• have the ability to manage challenging conversations and customer expectations effectively
• be strong at conflict resolution
• be a great team player
• have an interest in social housing
• problem solving skills in a fast paced environment
  

At Saxon Weald, diversity and inclusion are central to our values and the way that we operate. We are committed to equality of opportunity for all candidates and welcome applicants from diverse backgrounds.

It’s people at Saxon Weald that make us special. Join us and you’ll be part of an exceptionally friendly and welcoming team who work hard so that together we can make a positive difference.

Closing Date: 25th April 2023 Interviews: tbc