Customer Support Administrator Remote
Job description
Do you have excellent customer service skills, who is highly organised, with a friendly and professional manner, who is at ease communicating with key stakeholders.
Having acquired multiple businesses in the past year, the WorkNest team is growing fast. Due to internal progression we’re looking for a passionate Customer Support Administrator to join our friendly Client Experience Team on a 6- 12 month fixed term basis.
Why your role matters
The Customer Support Administrator will assist the Client Experience Team to ensure the effective delivery of our Health and Safety service. It’s integral in ensuring that our Health and Safety Consultant’s visits are booked in at the appropriate time, as well as supporting in the post visit administration and other related tasks.
What you’ll be doing
You will be managing the diary administration and booking of Health and Safety visits for existing WorkNest clients to ensure a good customer experience and minimise Consultant downtime. You will support Health and Safety Consultants with administrative tasks, i.e. the Management of documentation upload on the WorkNest portal, including formatting documentation produced for the client following the H&S visit. You will also assist with the answering and placing of incoming telephone calls from clients and colleagues, including obtaining all relevant information and managing client expectations on response times.
Where you’ll be working
This is a hybrid role (You will be required to work a minimum of two-days per week in the Aldford office, with the rest of the week remote). That way, you’ll be able to work collaboratively with colleagues while also having some quieter time to focus on your workload without distraction.
What’s in it for you
£20,000 pro rata per annum (depending on experience) and an attractive company benefits package, including:
- Health Cash plan
- Life Assurance
- Up to £15 per month fitness subsidence
- Hybrid working arrangements
- Auto Enrolment Pension contributions after 3 months service
- Birthday Day off
- VITO Days – up to 2 days per holiday year paid volunteering
- Free Will writing service
- EAP & Wellbeing services
Who we are
WorkNest is a fast-growing professional support company specialising in delivering high-quality Employment Law, HR and Health & Safety advice supported by technology.
Our 500 colleagues (split over 11 locations) support over 40,000 clients and their 600,000 employees across UK and Ireland. Our clients range from small, 10-employee businesses to large organisations employing thousands of people. Some of our more well-known clients include the Peter Jones' group of companies, Pure Gym, Holland and Barratt and Oxford University.
We’re known for our personalised, high-quality support and pragmatic, commercially-minded approach – as well as being a great place to work.
Up for the challenge?
If you share our values of Brilliant Service, Optimism, Integrity and One Team, please use the purple ‘apply now’ button to begin your application. You’ll be asked to submit a CV and covering letter outlining how you fulfil the person specification for this post.
Alternatively, if you’re not ready to apply just yet but would like some more information, please feel free to call Katherine on 01244 668257.
WorkNest is committed to being an equal opportunities employer and ensuring that everyone – job applicants, customers and anyone else we deal with – is treated fairly and not subjected to discrimination. We continuously review our policies and processes to support our aim to create a diverse workforce and will do whatever is necessary to provide genuine equality of opportunity.
Closing date: 14th May 2023
