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We build Award-Winning security software to keep our customers safe online and our products help protect millions of people worldwide.

The Customer Support Administrators' focus is to help monitor and improve customer support for our products and services. The role is initially offered on a 12-month fixed term contract.

What will you be doing?

• Provide general administrative support to the Support Team including filing, data entry, typing and assisting in the management of communications and paperwork.

• Processing electronic and paper enquiries that have been received about services purchased through our multiple brands.

• Help improve communication between our customer support teams, gather and measure customer satisfaction, and share feedback with internal managers. Use the CRM system to handle customer issues, assess and resolve them as per our agreed standards, and keep records.

• Keeping accurate records of all enquiries.

• Help our development team with testing to quality control updates to our customer-facing website and internal system tools.

• Assist head office management to ensure support teams are reaching set SLA and KPI targets.

• Any other tasks that are passed across from the Head Support or the Support Manager.

Perks & Benefits

• 28 days holiday, plus 1 day off for your birthday and length of service accrual

• Training & development support

• FREE Breakfast, lunch, snacks & drinks all day every day

• A variety of mix & match monthly vouchers (including Netflix, Spotify, Spa & Retail)

• Generous food allowance at a range of local restaurants and bars

• Onsite Gym

• Osteopath allowance (onsite)

• BUPA Health & Dental insurance

• BUPA Be.Ahead Assessments

• Eye care vouchers

• Golf Membership

• Cycle2Work Scheme

• Mental Health Support and a 24/7 Anytime Healthline

• Financial Support

• Life Assurance

• Free on-site hair cuts

• Onsite cocktail bar

• Regular team building events

Apply for the Role

If you have a great attitude and feel this role would suit your strengths, we would love to hear from you.

Please note: We are only able to accept applications for candidates based in the UK.

Salary

Up to £22,500
Up to 10% Annual Personal Performance-based Bonus
5% Matched Pension Scheme