Customer Support Administrator Bedford, England
Job description
Customer Support Administrator – Bedford (hybrid)- £24,000
Fantastic opportunity for an Administrator with strong communication skills to join their customer service team. You will be self-motivated, enthusiastic, bright and able to work independently and on your own initiative.
In this role you will be responsible for managing all aspects of the customer order process in a timely, accurate and efficient manner. Manage & resolve any issues that may occur which involve deliveries, returns, pricing, order entry, credits and ensure all customer orders and queries are seen through to completion and to the customer’s satisfaction and expectations.
Main responsibilities:
· Process customer orders over the phone or via email
· Answering customer enquires
· Updating CRM System with customer information
· Providing customer support with orders and delivery enquires
· Customer quoting
Key Skills:
· Strong PC & telephone skills
· Strong communication skills (written and verbal)
· Previous administration experience
· Good organisational skills, with the ability to multi task and the ability to prioritise and organise workflow in an efficient and timely manner.
· Strong attention to detail
· A professional, confident and friendly personality
· Adaptable and flexible, with the ability to learn new tasks and processes quickly
· Good team player
· Confident & personable with a can-do attitude
Job Type: Full-time
Salary: £23,000.00-£24,000.00 per year
Benefits:
- Company events
- Company pension
- Gym membership
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Yearly bonus
Experience:
- Sales administration: 1 year (required)
Work Location: Hybrid remote in Bedford
