Customer Support Account Manager Bath, England
Job description
About the role
We are looking to appoint a self-motivated individual with excellent customer service skills to join our Account Management Team. The Account Managers are responsible for Mayden’s new and existing customer accounts, including many NHS services. Mayden’s flagship patient management system, iaptus, is used by more than 200 mental health services in the UK, Australia and Canada. You will be able to positively work with the team to assist with troubleshooting, diagnosing and resolving issues within iaptus.
Customer Support Account Manager - Key responsibilities:
- provide excellent technical support for our iaptus users, full training will be provided
- coordinate with our product owners, systems administrators and developer teams to troubleshoot, investigate and resolve user queries and contribute to new development proposals
- build strong relationships with customers via telephone, email, online meetings and in person visits
- attend conferences, working with other teams such as Marketing, to provide iaptus insight
- support clients to use the reports feature within iaptus and advise on filters to meet the reporting requirements.
Customer Support Account Manager - You:
- have strong communication skills, with an exceptional telephone manner and confidence in answering client calls
- are friendly and confident, with the ability to multi-task and excel in organising and prioritising your workload
- are great at problem-solving and have a keen eye for detail
- are a conscientious team player who remains professional under pressure
- are happy to both self manage and work as part of a team
- value variety in your role, are resilient and open-minded to an evolving role in a growing business.
Customer Support Account Manager - Skills and Experience:
- outstanding customer service experience
- able to deliver customer support remotely and in person
- strong IT competency and confidence, as this role involves technically supporting our customers with our iaptus system
- an understanding of working in an agile environment would be beneficial.
About Mayden
Mayden is a growing software company, awarded Development Team of the Year at the 2018 UK IT Industry awards and finalists again in 2021. We love that the work we do makes a difference, changing what’s possible for clinicians and patients.
Mayden has a flat management structure and a coaching culture, with team members working together and supporting one another to make things happen.
Benefits
We offer a phenomenal working environment, exciting opportunities to learn new skills, and an excellent package of benefits including:
- personal training and conference budget
- onsite gym
- life assurance
- private health insurance
- pension
- parking
- 25 days annual leave plus bank holidays (with the option to buy or sell annual leave after probation is completed)
Hours and Location
The position is for a permanent member of our team, full time, 37.5 hours, Monday to Friday. We are open to applications of 22+ hours per week. Please include the hours you are looking for within your cover letter.
Our teams have decided our place of work policy which guides all staff. We believe there is significant benefit from working face to face for our collaborative work. We also believe that other activities can be performed well away from the office. As a general guideline, we believe effective communication and relationships are maintained by being in the office for around half your working time, and depending on the needs of the business and teams.
The role involves occasional travel throughout the UK.
You must be eligible to live and work in the UK.
This role is not eligible for sponsorship by Mayden for a skilled worker visa. We are therefore unable to accept applications from individuals who would require an employer to sponsor them for a work permit.
How to apply
Please upload your CV and a covering letter describing your interest in the role and sharing a little about what you would bring to the team and to Mayden. We look forward to hearing from you!
STRICTLY NO AGENCIES
If this role isn't for you, but you like the sound of working at Mayden, please keep checking our website for some more exciting opportunities coming soon.
#MaydenFamily
Job Types: Full-time, Permanent
Salary: From £23,000.00 per year
Benefits:
- Company pension
Schedule:
- Monday to Friday
Work Location: One location
