Customer Success Specialist – Home Working & Huddersfield Huddersfield, England
Job description
Overview
Our busy client is looking to hire a talented customer success professional to join their small, thriving team. The role will predominantly be based at home with occasional meetings in the Huddersfield office. As well as a competitive salary this role offers private healthcare and pension benefits. This role is a key part of the customer experience and will include:
- Supporting your customers through the whole customer journey from pre- to post-sale including the provision of onboarding support and technical assistance where required
- Identifying opportunities to improve the customer experience
- Being proactive in approach, turning opportunities into customer retention and renewals
- Creating strong long-term customer relationships
- Ensuring the customer is at the heart of the business by being the go-to person for each of your clients
- Managing, maintaining and interrogating customer data from the system into meaningful management information, providing regular reports to senior management.
The successful candidate will have the following skills and experience:
- Excellent customer service skills ideally from a fast-paced digital customer success environment
- A proven track record of supporting customers, increasing customer satisfaction and boosting customer retention
- Ideally experienced within a SaaS environment, previous experience of software onboarding is preferred but not essential
- Positive and enthusiastic approach with a genuine passion to create a positive customer experience
- IT literate with strong Excel skills
- Mathematically confident
- Strong project management skills
- Willing and able to learn.
Synergem Recruitment is committed to a policy of equal opportunities in relation to job applications. A copy of our Diversity Policy is available upon request.
Due to the high volume of applications we receive, it is not always possible to respond to unsuccessful applicants. Therefore, if we have not responded to your application within 14 days please note that on this occasion your application has not been successful.
Tagged as: Customer Success, Saas
