Customer Success Manager - Remote, Part Time Remote
Job description
Join Us as a Customer Success Manager: The Perfect Part-Time Opportunity
The Opportunity: Customer Success Manager
Are you looking for a fulfilling career while fitting it in with other commitments? Are you a self-starter who thrives on building strong customer relationships? Do you excel at identifying problems before they become crises? Would you love a rewarding job that easily fits around your family life? If so, you could be our next Customer Success Manager, a role reporting directly to our Managing Director.
About LexisClick
A remote team centred around Bournemouth and the south coast, LexisClick has evolved from a traditional digital marketing agency to a dedicated consultancy focused on empowering consultancy owners to scale and increase the value of their businesses. Our services range from tailored lead generation strategies to fully managed prospecting services aimed at accelerating business growth and impact.
What You’ll Do
- Be the go-to contact for our clients, turning them into “Raving Fans.”
- Conduct bi-weekly client review calls, prepare agendas, and document minutes and action items.
- Host weekly internal meetings to align project deliverables and client outcomes.
- Oversee client accounts to ensure adherence to our company processes.
- Become proficient in our operating procedures to monitor customer-related activities effectively.
- Identify and relay revenue-generating opportunities.
What You’ll Need
- Strong background in customer service.
- Proven ability to identify and resolve issues proactively.
- Competence in the standard office suite and, ideally, Google tools.
- An eagerness to adapt and learn new technologies.
- A natural team player who also has an aptitude for sales.
The Flexibility You Deserve
This part-time role, covering 18 hours a week over just 3 days, not only allows you to predominantly work from home but also offers the flexibility to balance work and family life, or other commitments effortlessly. Occasional face-to-face meetings will be required.
Room to Grow
As you excel in your role, opportunities may arise for you to manage colleagues involved in the customer success process.
Perks & Benefits
- Competitive Salary
- Team Building Days
- Private Healthcare
- Pension Scheme
- Continuous Learning Opportunities
Ready to make a positive change in your career while maintaining your family commitments?
Don’t miss out on this opportunity. Reply to this advert now and take the first step toward a fulfilling career with LexisClick.
Job Type: Part-time
Part-time hours: 18 per week
Salary: £10.00-£15.00 per hour
Expected hours: 18 per week
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Flexitime
- Private medical insurance
- Sick pay
- Work from home
Schedule:
- Flexitime
Supplemental pay types:
- Bonus scheme
Education:
- A-Level or equivalent (required)
Experience:
- sales: 1 year (preferred)
- Customer Service: 1 year (required)
Language:
- English (required)
Work authorisation:
- United Kingdom (required)
Shift availability:
- Day shift (required)
Work Location: Remote
Application deadline: 29/08/2023
