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DESCRIPTION OF THE COMPANY

Reveal believes in the power of Nearbound data to help companies drive revenue together. We know the best leads are already in your ecosystem, and we want to help companies find and convert them..

Launched in 2019, Reveal’s mission is to empower B2B Partnerships to drive tangible ROI.

Thanks to Reveal technology, B2B partners can securely connect their CRM with their ecosystem, instantly identify all common accounts, and easily collaborate to source and influence more deals together.

Since 2019 we’ve created a community of +6,000 companies, +9,000 partnerships, and +10,000 community members across the world.

We’re backed by top-tier VCs (Insights Partners, 8Roads, Kima...) and have already raised $50m in a Series A to convert all revenue builders into believers of Collaborative Growth, and revolutionize the future of B2B partnerships.

RESPONSIBILITIES

Our customer success team advises and guides our platform users ensuring they onboard to Reveal successfully, adopt the product and continue to see value with their partners across the wider ecosystem. Customer success supports our freemium and paid customers throughout their lifecycle from onboarding, adoption, advocacy and renewal.

Your main responsibilities will be:

• Your role starts supporting the activation team on any key onboarding they are working on, with a focus on supporting our users to realize quick time to value
• You will work with both Freemium & Paid customers to allow them to drive value from the product through understanding their business, their partnerships & sales organizations and how our platform can help differentiate them in the market
• Facilitate learning & enablement sessions for your named accounts across all GTM areas of their organization
• Maintain high levels of engagement with your named accounts with a focus on being proactive, goal orientated and solving issues before they arise
• Be an internal voice for your customers through to the Activation, Sales and Product organizations internally
• You will collaborate closely with the Partner Success team to move customers towards being advocates of our product with a strong NPS & CSAT score

REPORTING LINE

This job will report to VP of Success

YOU WILL LOVE THIS JOB IF

• You are passionate about being a customer success manager
• You have a proactive attitude and love to solve issues through relationships & process creation before they arise
• You enjoy wearing multiple hats and being part of the founding team to build out how the Customer Success organization operates
• You are obsessed with customers and have a customer first mindset
• You want the opportunity to do more; own a patch and potentially grow a team in the future
• You want to work as part of a winning, proactive and highly motivated team with close access to our experienced founders
• You are analytical and data-driven.
• You are rigorous and well-organized; comfortable working on complex ecosystems.

YOUR BACKGROUND

• You will currently be a customer success manager at a SaaS company with at least 3 years experience
• You will be a data driven individual, experienced in reporting on your own metrics and a solid understanding of the key KPIs that can and should be reported on to drive success

WHY JOIN US

A rare (once-in-a-lifetime?) opportunity to join an ambitious start-up at an early stage.

A deep dive into a project with experienced entrepreneurs, who are looking for excellence.

Fast-moving environment - you will never stop learning and growing.

International environment - work with team members in Europe, the US, and around the globe.

Work on-site in Paris, 100% remote or from anywhere.

Competitive salary package & benefits (Alan coverage etc.)

‍‍‍ Last but not least, strong company culture and inspiring individuals to work with!

HIRING PROCESS

• The journey starts with an interview with Talent Acquisition Manager (30 min)
• A meeting with the Manager of the department to validate your practical job-related skills (60 mins)
• For the very final round, you will meet two members of the customer success team for a culture fit interview (45 minutes)
• You will be asked to provide us with professional references, including contact details.

Intrigued? We’d love to hear from you! Apply today — we’re standing by for your resume!

We believe that, in order to create a product for everyone, we must also guarantee that it is built by a diverse team. We embrace diversity and invite applications from people from all walks of life. We don't discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other differences. Furthermore, we are very process-light, putting human interactions above and making sure that everybody is heard.