Customer Success Manager London, England
Job description
About us:
V7 is an AI platform on a mission to bring human knowledge into computers, to solve humanity’s most important visual tasks and give us longer, happier lives. We have raised a $33m series A and are backed by AI heavyweights, including the creators of Keras, Transformers and leaders at DeepMind and OpenAI. We sharpen the cutting edge of the world's most innovative AI teams on a mission to disrupt their respective industries, from AI-native startups to large global enterprises. What sets us apart is our obsession with staying ahead of developments in AI and applying them to real customer problems, writing the new playbook and making relentless improvements in small steps.
About the role:
As a Customer Success Manager at V7 you will be responsible for executing a proactive, data-driven CS process while building the strategy & operations which will help us scale with our rapidly expanding customer base. V7's product is widely loved by customers so you will be building on a solid foundation - we want you to help take us to the next level.
We are a highly scientific company which values curiosity, vision, and execution. We work hard to create a collaborative, high-trust environment for outstanding people to do outstanding work. Nothing is more important to a young company like ours than the excellence of our employees - in their performance, psychological wellbeing, and culture.
Your responsibilities will include:
Enabling customers to become pillars of Computer Vision in their respective industries by using V7 to its fullest potential
Developing relationships with deeply technical users and executive business stakeholders alike
Developing and implementing account strategies for both high-touch and low-touch customers
Executing & iterating on our Customer Success process to bring more data, value, and structure to how we work
Working cross-functionally to align V7 teams in delivering world class customer experience
Owning key metrics, inspiring high performance, and raising the bar for a top 1% team
Requirements:
Either, 2+ years experience as a CSM at a cutting-edge AI SaaS company
Or, 2+ years experience in a technical, customer-facing role at a cutting-edge AI SaaS company
Experience in a fast paced startup or scale-up during a growth phase, would be ideal
Obsessed with applying AI to real problems to help us live longer, happier lives
A curious, scientific mind
Fluent in English
Benefits:
Unlimited vacation, just tell us when you need time off
We have a great Central London HQ in Soho with standing desks & 4K monitors
Paid tickets, accommodation, and travel to relevant conferences, nationally or internationally (NeurIPS, ICCV, CVPR, ) to expand your network & knowledge during normal times
Yearly 4-day company retreats in stunning locations
Unlimited high-quality coffee, tea, snacks, and other comforts
Stock options
Compensation Range: £50K - £70K
