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Customer Success Manager

Spirit Health Group

• 37.5 hours pw
• Extremely Competitive Package
• Up to 39 days available leave (FTE)
• Fabulous Employee Benefits Package
• Share Option Scheme
• Career Progression
• Great Work/Life balance
• Making a Difference

This is an amazing opportunity to join Spirit Health as a Customer Success Manager in our Clinitouch division. We are a rapidly growing family of healthcare companies and offer an exceptional package and progression for the right person. These are exciting times as we begin our global expansion — so come and join us and help us make a difference in healthcare systems across multiple continents!

The Company

Spirit Health Group is a fabulous place to work. We genuinely do things differently! We are like no other healthcare company and only employ exceptional people who embrace and encourage change. We innovate. We simplify. We inspire. We look at things from a new perspective, and we genuinely care about patients and our people. We live by our values of brilliance, vigour and family - that's how we roll.

We're an award-winning family who have 'world class levels of engagement', awarded and ranked among the ‘Best Companies to work for’. We have one inspirational common goal - to make health easy for patients and providers and deliver amazing results through our growing range of products and services:

Our people are pivotal in:

• Building innovative digital remote monitoring solutions for people around the globe with long-term health conditions
• Saving the NHS millions of pounds with a rapidly growing range of cost-effective healthcare products and devices
• Providing patients with high-quality primary care and education services
• Dispensing NHS prescriptions through our friendly pharmacy that has a passion for diabetes.

Our massive growth plans will help us scale our digital health platform, Clinitouch, across the globe, from Africa to Australia, Canada to India (and everything in between!) and touch the lives of millions more patients.

The Role

You would be joining us at a very exciting time, with huge opportunity for personal and professional growth within our team!

Due to our continued growth, unprecedented demand for our digital healthcare solutions and ambitious plans for the future both nationally and internationally, we are looking for a Customer Success Manager to join our team to help support our fantastic customer base, future partners and their patients.

You will:

• Build fantastic relationships from day one, building trust and confidence whilst supporting the design of customers and partners digital healthcare projects by gathering a full understanding of their service and requirements.
• Project manage and deliver a 5 star implementation of our digital health platform Clinitouch, working closely with the clinical and operations teams, ensuring tasks are completed in a timely manner.
• Build high levels of engagement that deliver long term, successful outcomes for Spirit’s customers and most importantly their patients.
• Be the ‘go to’ person for your assigned customers, ensuring everything runs smoothly and the customer is maximising the full potential of the technology available to them.
• Provide structured feedback of customer requirements to enable Spirit Health to achieve continuous improvement.

The Candidate

To be a success in your role as Customer Success Manager at Spirit Health, you will have:

• A values driven approach and a passion for improving access to healthcare for communities across the globe.
• Experience deploying and supporting SaaS with excellent technological awareness and skills.
• Project management experience with excellent organisational and communication skills.
• Excellent customer service skills, with a proven ability to manage both internal and external relationships at all levels.
• Ability to manage several projects/tasks at any one time with a methodical attention to detail.
• Experience of delivering online and/or face to face product training sessions.
• Highly motivated with a proactive, creative outlook and the ability to motivate others, including both new and existing customers.
• Excellent written, presentation and communication skills.
• Full driving licence.
• Current passport as some international travel may be required

Interested? Come and join the Spirit Family and be part of driving our (and your) success forward.

Closing date for applications is 14th July 2023.

Unfortunately, due to the very large number of applications we receive for our roles, we cannot personally respond to all applicants. Therefore, if you do not hear from us you have not been successful on this occasion, but please keep an eye out for further opportunities to join the Spirit family!

Successful applicants will be subject to preemployment checks including a successful disclosure at an appropriate level from the Disclosure and Barring Service (DBS), Access NI or Disclosure Scotland.

We are an equal opportunities employer