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Salary range: £60,000 - £75,000 p/a + £30k - £37.5k equity

Today, millions of employees looking for career growth are stuck between bad HR software and impenetrable spreadsheets. There haven’t been any scalable career growth options that employees and managers really want to use.

That's not good enough. Organisations should actively support their employees’ careers and anyone should have the opportunity to be the best version of themselves and create careers that they love.

We've built the solution to that. Progression today brings clarity to thousands of employees around their career growth, and simplicity and scalability to hundreds of organisations as they grow and look to promote and reward employees for their hard work.

That's just the start. Our mission is to help everyone to own their career story.

That's where you come in.

As our Senior Customer Success Manager at Progression you’ll play a critical role in ensuring that our customers get real value from Progression. Your work will be spread across the following areas:

For our customers:

For the business:

You’ll be able to demonstrate:

• Experience comfortably managing multiple enterprise accounts throughout their lifecycle
• Proven experience of engaging and influencing executive level customer stakeholders
• Onboarding large enterprise accounts and managing complex project teams (and navigating the organisational change management that goes along with it)
• Ownership of and an ability to explain key customer success metrics and goals
• Using data to guide your decision making and tell the story of our customers both internally and externally
• Commercially awareness — an understanding of business models, upsell opportunities and when/how to push for account expansion
• Genuine excitement for working in an early stage startup where the offering and go-to-market can shift and change

We might not be the right fit if you:

• Are looking to build out a multi-person customer success function early on. This is initially a hands on role, though there’s potential for meaningful career and responsibility growth over time.
• Would rather have a plan, an existing playbook, a full time manager or heavy guidance to operate. We’re a small company and require someone comfortable thinking fast and operating with little support if needed.
• Don’t work well in a remote environment. We operate at 90% remote so if you need the daily buzz of an office we may not be the culture for you.

We have an amazing set of investors and a huge vision, so expect masses of autonomy, thinking from first principles and tons of face-time with us as we work together on building an amazing business.

How we work:

We're a remote-first company spread across the UK. We come together every 6 - 8 weeks for a couple of days to collaborate, workshop and have some fun. We also run unforgettable Progression retreats twice a year. Around 5 of us live and work in London and work together once per week.

Due to the commercial nature of this role an ability and willingness to work in London 1 day per week is required.

What we offer:

• All expenses paid team meet-ups every quarter
• £1,000 training budget for books, courses and conferences
• Support to find mentors and peer groups across other portfolio companies.
• 25 days holiday + public holidays
• Work from home budget to get setup with the right equipment you need to be productive
• 20 days "Nomad working" to work from anywhere +/-3 hours timezone from London (more flexibility on request)

Our commitment to fairness

We're very committed to building a diverse team and as such will ensure that our hiring process is fair too.

Whatever your race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability, we want to hear from you.

If you're unsure whether to apply (or just want to ask a question) please ask.