customer success manager London, England
Job description
LogicGate was founded with a rebellious spirit and lofty objective: to build a modern risk management platform that helps our customers grow by transforming business risks into opportunities. Since our founding in 2015, we've secured more than $156M in four funding series to help us grow into the company we are today, but we're not done yet. LogicGate continues to push to lead the GRC category with our flexible and no-code risk management solution.
We are an outcomes-first company. Our success comes from our high-performing teams, so we give you flexibility to work from where you are. You'll have the option to be fully remote, work from our headquarters in Chicago, or hybrid, unless the role has specific requirements.
Risk is a team sport, and the strongest teams are made up of diverse talent. We've worked hard to create an environment where everyone feels safe bringing their most authentic self to work. We are committed to fostering and maintaining an inclusive work environment where all employees' views and backgrounds are celebrated, their thoughts matter and everyone feels safe to bring their authentic selves to work.
Our Company core values of Be as One, Do the Right Thing, Embrace Curiosity, Own It, Empower Customers, and Raise the Bar guide everything we do - with our customers, our employees, and all we interact with.
We are proud to have been included as a top workplace by Built In, Crain's Chicago Business, and the Chicago Tribune.
About the Role
We are seeking an energetic Customer Success Manager that has a passion for delighting customers by delivering winning strategies and solutions. We work with organizations in all verticals, especially Financial Services and Healthcare, with a focus on their GRC activities. This is a rare opportunity to play a key role in building a business and having a direct impact on driving customer adoption and expansion.
How you'll spend your time:
- Build and maintain customer relationships in order to drive product adoption, expansion, and customer advocacy
- Act as a trusted advisor to your portfolio of customers by providing GRC subject-matter expertise and Risk Cloud product advice to help them utilize their Risk Cloud applications as effectively as possible and to ultimately empower them as a GRC professional to achieve their business outcomes
- Educate customers on key outcomes and metrics they should be tracking to measure the success of their GRC program
- Own the tracking of customer health scores and proactively engage unhealthy customers, leveraging your GRC and Risk Cloud knowledge to provide winning solutions
- Collaborate cross-functionally with other LogicGate teams throughout the customer journey
- Partner closely with the Relationship Management and Solution Engineering teams to drive expansion opportunities and ensure customer retention (i.e., renewals), as well as assist with additional implementation and Professional Services scoping
- Share feedback and intelligence with the Product and Development teams to identify new potential features/functionality and influence our Risk Cloud product roadmap
- Become an expert on the Risk Cloud platform; be able to articulate the value of the tool and how it can be leveraged most effectively by different customer stakeholders
- Conduct highly effective meetings with customers over web conference
We get excited about you if you have:
- 3 + Years Experience in GRC or Risk Advisory, risk management, compliance, or audit
- Interest in supporting sales and commercial business development efforts
- Passion for SaaS applications – able to understand the value and limitations of the Risk Cloud platform, front and back
- Great people skills – ability to quickly understand your audience and tailor the right message to them
- Ability to manage multiple accounts/priorities at a time – organization, time-management, and attention to detail are critical
- A drive to learn and be curious, with the desire to understand our customers' problems and then effectively communicate and demonstrate how Risk Cloud can help
Total Rewards
Our Total Rewards Package is designed to support you both at work and outside of it. In addition to offering competitive salary, variable compensation (bonus), equity and health and wellness benefits, we are proud to offer generous Paid Holiday, 9 Annual Bank Holidays, Summer and Winter Fridays, allowing you time to recharge and relax. We are focused on and invested in career development and learning opportunities including access to LinkedIn Learning, regular People Leader training, our internal Mentorship Program, and annual Continued Education stipend (£1,000 per year per person).
Our Culture
DEIB is a priority for us at LogicGate - it is at the foundation of all of our core People programs, activities, and business practices. We encourage everyone to join one of our Employee Affinity Groups (BELogicGate, Women in LogicGate, and Pride) to participate in and contribute to conversations that foster a culture of belonging.
LogicGate also believes strongly in giving back to the communities in which we live and work. We support our teams through this by offering volunteer hours as well as Company-wide charitable activities supporting organizations aligned with our Company Core Values.
Excited about LogicGate but not familiar with GRC? That's ok — a lot of us weren't familiar with GRC when we started, too. Unless the job description specifically requires previous GRC familiarity, here's what you need to know:
- GRC stands for Governance, Risk, and Compliance
- GRC professionals help their companies manage uncertainty, act with integrity, and stay on the right side of the law.
- GRC is a huge market and growing fast. It's a $35 billion industry today, and predicted to grow to $64 billion by 2025. A lot of opportunity!
At LogicGate, our People are the foundation of everything we do - for our teams, our customers, and the Company. We are proud to offer competitive, inclusive, and comprehensive total rewards packages.
LogicGate has an outcomes-first culture that provides a variety of benefits and perks that enable our teams to thrive, both inside and outside of the workplace.These include: competitive variable plans, equity grants, paid time-off, ongoing learning stipend, paid parental leave, Pension, Private Medical Insurance, Group Income Protection and Group Life Assurance.
